Senior Help Desk SME; Cmos Sme

Cargo Movement Operations System (CMOS) Senior Subject Matter Expert (SME)

Consulting Solutions - Montgomery, Alabama

Zigabyte is seeking a senior level Cargo Movement Operations System (CMOS) Subject Matter Expert (SME) to serve as the primary technical authority for CMOS within a high tempo, 24/7 operational support environment. This position plays a key role in strengthening operational readiness and support effectiveness for CMOS users worldwide by providing deep system expertise, senior level technical guidance, and knowledge transfer within our Field Assistance Services (FAS) team.

The Field Assistance Services (FAS) team is located at Gunter AFB, Alabama. It is a 24/7/365 help desk responsible for providing support for a multitude of Air Force systems and serves as the initial contact for reporting technical issues for field users worldwide.

• Serves as the primary technical authority for CMOS within the FAS.
• Advises leadership on CMOS issue trends, recurring system and process problems, and training gaps.
• Develops and delivers CMOS specific training to operational support analysts.
• Creates and maintains performance support tools, including job aids, standard processes, and troubleshooting workflows.
• Contributes to and manages a CMOS knowledge base to improve resolution effectiveness and first contact resolution.
• Independently troubleshoots, diagnoses, and resolves CMOS issues requiring system expertise.
• Collects and validates information from customers to effectively escalate unresolved issues when needed.
• Maintains current knowledge of CMOS functionality and operational changes.
• Performs additional duties as assigned by management.

• Five or more years of hands‑on experience using and/or providing advanced technical support for CMOS.
• Demonstrated experience troubleshooting and supporting systems in an operational environment (including network, desktop, and system components, as applicable).
• Strong analytical and problem‑solving skills with the ability to analyze and resolve technical issues requiring judgment and system knowledge.
• Excellent communication and interpersonal skills, with the ability to convey technical concepts to both technical and non‑technical audiences.
• Strong time‑management and organizational skills, with the ability to prioritize competing demands and work independently.

• Degree preferred; significant, hands‑on CMOS experience may be considered instead of formal education.

• The role primarily fills a day shift position, Monday through Friday, however, since this is a 24/7/365 help desk, the position periodically fills a shift other than day shift.
• Must be a U.S. Citizen and be able to obtain and maintain a Secret clearance.
• Willing to work overtime, holidays, and weekends, occasionally, when necessary.