Sr Manager, ServiceNow

Key Responsibilities

• Independently lead initiatives end-to-end, acting as both the business partner and technical architect for Service Now solutions.
• Gather business requirements and translate them into Agile stories with clear acceptance criteria for the offshore development team.
• Design and architect scalable solutions within the Service Now platform across GRC, Sec Ops, and Legal Service Delivery modules.
• Manage relationships with process owners across GRC, Sec Ops, and Legal Service Delivery, handling day-to-day escalations.
• Partner with the One Trust team to document current‑state privacy workflows and translate them into Service Now Privacy Management requirements.
• Ensure feature parity, capture acceptance criteria, and support knowledge transfer during platform migrations.
• Coordinate User Acceptance Testing (UAT) with stakeholders and support change and release lifecycle management in Service Now.
• Prepare and present delivery metrics to leadership, coordinate with vendors, and support resource planning.
• Ensure clear communication and transparency within the team and stakeholders.
• Identify opportunities for new or improved architecture.
• Must be self‑directed with proven ability to make mature decisions supported by thorough data and process analysis.

• Degree in Computer Science, Information Systems, related field, or equivalent work experience.
• 8+ years of experience in IT Risk Management, GRC, Security Operations, or Compliance domains.
• Excellent communication and collaboration abilities to work effectively with cross-functional teams.
• Strong capability to operate in a techno‑functional role, translating complex business needs into actionable Agile stories with precise acceptance criteria.
• Proven proficiency in at least two (preferably three) of the following areas: GRC, Sec Ops, Third‑Party Risk, Privacy, or Legal Service Delivery.
• Proven ability to manage relationships with multiple stakeholders and work independently in a fast‑paced environment.
• Familiarity with vulnerability management processes and tools, such as Qualys, Wiz, etc.
• Experience with Privacy Management tools such as One Trust or Service Now Privacy Management.
• Experience leading platform migration or consolidation initiatives.
• Service Now Certified System Administrator (CSA) or relevant GRC certifications such as CRISC, CISA, or CISM.
• Experience in the pharmaceutical, life sciences, or a similarly regulated industry.

Princeton – NJ – US: $135,320 – $163,976

The starting compensation range for this role is listed above for a full‑time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. Final, individual compensation will be decided based on demonstrated experience.

Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit

• Health Coverage
  :
  Medical, pharmacy, dental, and vision care.
• Wellbeing Support
  :
  Programs such as BMS Well‑Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
• Financial Well‑being and Protection
  : 401(k) plan, short‑ and long‑term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.

• Paid Time Off: US Exempt Employees – flexible time off (unlimited, with manager approval) and 11 paid national holidays (excluding Phoenix, AZ, Puerto Rico, or Rayzebio employees).
• Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non‑Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays.
• Additional time off may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, and leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs. An annual global shutdown occurs between Christmas and New Years Day.
• All global employees, full and part‑time who are actively employed at and paid directly by BMS at the end of the…