Integrated Maintenance Data System; IMDS Senior Subject Matter Expert; SME
Listed on 2026-07-20
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IT/Tech
Technical Support, IT Support, Systems Administrator, HelpDesk/Support
Overview
Integrated Maintenance Data System (IMDS) Senior Subject Matter Expert (SME) – Consulting Solutions, Montgomery, Alabama.
Job Summary:
Zigabyte is seeking a senior IMDS Subject Matter Expert (SME) to serve as the primary technical authority for IMDS within a high tempo, 24/7 operational support environment. This role strengthens operational readiness and support effectiveness for IMDS users worldwide by providing deep system expertise, senior-level technical guidance, and knowledge transfer within the Field Assistance Services (FAS) team.
The Field Assistance Services (FAS) team is located at Gunter AFB, Alabama. It provides 24/7/365 helpdesk support for a multitude of Air Force systems and serves as the initial contact for reporting technical issues for field users worldwide.
Responsibilities- Serves as the primary technical authority for IMDS within the FAS.
- Advises leadership on IMDS issue trends, recurring system and process problems, and training gaps.
- Develops and delivers IMDS-specific training to operational support analysts.
- Creates and maintains performance support tools, including job aids, standard processes, and troubleshooting workflows.
- Contributes to and manages an IMDS knowledge base to improve resolution effectiveness and first-contact resolution.
- Independently troubleshoots, diagnoses, and resolves IMDS issues requiring system expertise.
- Collects and validates information from customers to effectively escalate unresolved issues when needed.
- Maintains current knowledge of IMDS functionality and operational changes.
- Performs additional duties as assigned by management.
- Five or more years of hands-on experience using and/or providing advanced technical support for IMDS.
- Demonstrated experience troubleshooting and supporting systems in an operational environment (including network, desktop, and system components, as applicable).
- Strong analytical and problem-solving skills with the ability to analyze and resolve technical issues requiring judgment and system knowledge.
- Excellent communication and interpersonal skills, with the ability to convey technical concepts to both technical and non-technical audiences.
- Strong time-management and organizational skills, with the ability to prioritize competing demands and work independently.
- Degree preferred; significant hands-on IMDS experience may be considered instead of formal education.
- The role primarily fills a day shift position, Monday through Friday. However, since this is a 24/7/365 helpdesk, the position periodically fills shifts other than day shift.
- Must be a U.S. citizen and be able to obtain and maintain a Secret clearance.
- Willing to work overtime, holidays, and weekends, occasionally, when necessary.
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