Information Technology Manager in Montgomery

Position Description – Information Technology Manager PURPOSE

This document will outline the job duties for the position of Information Technology Manager.

General Manager

The Manager of Information Technology is responsible for planning, implementing, maintaining, and securing the technology systems that support the daily operations of The-M Transit. This position oversees the agency's computer networks, servers, Microsoft 365 environment, telecommunications systems, cybersecurity practices, websites, user support, transit technology platforms, security camera systems, and vendor-managed technology services.

The position serves as the primary technical resource for administrative, operations, maintenance, dispatch, paratransit, and customer-facing technology systems. The Manager of Information Technology ensures that technology infrastructure is reliable, secure, cost-effective, and aligned with the operational needs of a public transit agency.

• Manage and maintain the organization's Windows Server environment, Active Directory domain services, DNS, DHCP, file sharing, group policy, backups, and related infrastructure.
• Administer virtual server environments, including Hyper‑V hosts and virtual domain controllers.
• Maintain network infrastructure, including firewalls, routers, switches, wireless access points, VLANs, VPN/remote access, and related security configurations.
• Monitor system performance, storage, network traffic, and device availability to ensure reliable daily operations.
• Plan and implement system upgrades, migrations, hardware replacements, and infrastructure improvements.
• Maintain shared drives, departmental file access, permissions, and data security controls.

• Administer Microsoft 365 services, including email, shared mailboxes, user accounts, licensing, One Drive, Teams, and related collaboration tools.
• Set up, modify, and deactivate user accounts, email addresses, passwords, permissions, and access rights.
• Provide technical support for desktops, laptops, printers, mobile devices, tablets, phones, and other end‑user equipment.
• Develop and maintain IT onboarding and off‑boarding procedures for employees.
• Assist staff with software, email, internet, shared files, printers, and general technology issues.
• Promote appropriate use of organizational technology resources and enforce IT policies.

• Implement and maintain cybersecurity safeguards to protect agency systems, data, users, and networks.
• Manage antivirus, firewall, password, access control, and backup practices.
• Monitor for security threats, suspicious activity, unauthorized access, and system vulnerabilities.
• Support compliance with applicable public‑sector, transit, privacy, and technology‑related requirements.
• Maintain IT‑related policies, including acceptable use, email, internet, password, mobile device, and data security policies.
• Coordinate response to technology incidents, outages, cyber events, or data‑related concerns.

• Support transit‑specific technology platforms, including AVL/GPS systems, passenger information systems, real‑time arrival systems, paratransit technology, micro‑transit technology, and GTFS‑related tools.
• Coordinate with vendors and internal departments on transit software, hardware, reporting, and system performance.
• Assist with planning, procurement, evaluation, and implementation of new transit technology systems.
• Support technology used by dispatch, operations, maintenance, customer service, and administrative departments.
• Maintain awareness of emerging transit technologies that may improve service reliability, customer information, reporting, or operational efficiency.

• Manage VoIP phone systems, desk phones, extensions, call routing, voicemail, and related telecommunications services.
• Maintain and support security camera systems, network video recording, outdoor camera connectivity, and surveillance storage systems.
• Support building technology, conference room equipment,…