Airport It Technician Job Montgomery area,Alabama USA,IT/Tech

Position: AIRPORT IT TECHNICIAN

AIRPORT IT TECHNICIAN

Location:

Montgomery Regional Airport - Montgomery, AL
Closing Date:
March 25, 2026 @ 11:59 pm

FLSA:
Non-exempt
Airport 8849
Pay Grade: A08 Airport (02/01/22)

NATURE OF WORK

The fundamental reason this position exists is to learn and perform basic entry‑level technical work involving the installation and maintenance of the Airport Authority’s IT‑related systems and equipment involving systems (SW and applications) and networks (HW and infrastructure). Work responsibilities include communicating with users, installing various hardware and/or software, supporting airport networks communication software, hardware components, Internet software, troubleshooting and resolving IT‑related problems.

Employees in these positions are supervised closely until becoming more proficient and provide assistance into airport IT users to ensure their systems function properly and meet their needs. Employees are monitored closely, routinely receive hands‑on guidance from higher level IT staff and report to an IT Specialists.

WORK RESPONSIBILITIES

Installs, configures and tests various IT‑related systems, components and devices such as networks/servers, PCs, VOICE/IP systems, communication lines, LAN/WAN systems and components, Internet software, operating systems, various hardware, PC application software, PC networks and/or e‑mail using blueprints, schematics, reference sources such as instructions, PC manuals, Internet Application manuals and Operating System Manuals in order to provide user functioning, upgrade systems with new SW and HW and ensure airport IT systems meet the user’s needs.

Maintains, diagnoses and monitors technology‑related systems to include network system hardware and infrastructure and/or software systems using various software programs, hand tools, network tools and components, WAN/LAN hardware components, diagnostic hardware and software, testing devices in order to assist users in performing their functions and resolve user problems.

Analyzes, troubleshoots and resolves basic hardware and software, network/server, and/or communications problems using system notifications, communication mediums, reference sources such as instructions, and reference manuals, in order to ensure the necessary repairs, replacements and modifications are completed and IT‑related systems function properly.

Investigates user’s various end‑user device software and hardware problems (Help Desk) using computer software tools and asking probing questions following departmental guidelines and standard troubleshooting procedures to resolve problems or to acquire additional assistance.

Performs administrative departmental functions to include maintaining IP address lists, completing trouble tickets, assisting and filling in for higher‑level IT staff, recommending HW and SW solutions, and conducting technology‑related training using electronic media, manuals, and department forms following departmental policies and procedures and all related reference sources for the IT Department.

KNOWLEDGE,

SKILLS AND ABILITIES

Knowledge of the principles and practices of personal computers and or telecommunications systems and equipment to include operating systems, application software, and hardware functionality as needed to troubleshoot, repair and educate users.

Knowledge of personal computer and operating systems software.
Knowledge of acceptable methods and procedures used in troubleshooting computer hardware and software problems as needed to identify the source of operating or user problems.
Knowledge of multiple software applications commonly used in local government organizations including Microsoft Office, Outlook and other specialty business applications, diagnostic tools and software.
Knowledge of the operation of standard software packages distributed to most Montgomery airport end users.
Knowledge of PC‑Windows Products and Utilities as needed to troubleshoot problems, setup users, and maintain products.
Knowledge of PC and server technologies as needed to provide user functioning, email and webpage access and maintain connectivity.
Knowledge of structured cabling, Media Techniques, and transport solutions such as…