Journeyman Help Desk Support Specialist Security Clearance

Position: Journeyman Help Desk Support Specialist with Security Clearance
MANTECH seeks a motivated, career and customer-oriented Journeyman Helpdesk Support Specialist to join our team in Montgomery, AL. Responsibilities include but are not limited to:
* Serve as the ultimate escalation point for Tier II help desk support by validating complex operational and technical infrastructure issues.

* Identify verified software problems and ensure they are appropriately associated with Deficiency Report (DR) numbers within enterprise tracking systems (Remedy/Jira) within 7-10 business days.

* Oversee, configure, and administer the help desk ticketing infrastructure itself to optimize incident resolution metrics, workflows, and monthly programmatic trend reporting.

* Act as the primary enterprise focal point to coordinate with external defense nodes-such as DAAS, Cloud One, and DISA-to resolve critical operational outages within production environments.

* Establish and maintain system access privileges across various staging and production test environments, managing domain-level administrator credentials and root access safely.

* Design and deploy basic scripts and automation workflows using Power Shell or Bash to streamline repetitive administrative tasks, system utilization tracking, and password/certificate management.

* Provide technical leadership, coaching, and mentoring to Tier I and Tier II administrators to establish standardized problem-resolution solution sets.

Minimum Qualifications:

* Bachelor's degree preferred, or equivalent specialized military/civilian IT infrastructure experience.

* 5+ years of advanced tier-3 troubleshooting and system administration experience managing enterprise-level product line infrastructure.

* Practical experience supporting server environments (Red Hat Enterprise Linux, Microsoft Server, or VMware) and interacting with relational database utilities.

* Active DoD 8577 / 8140 Compliance (IAT Level II) baseline cybersecurity certification, such as CompTIA Security+ CE, must be held prior to onboarding.

Preferred Qualifications:

* Higher-tier professional technical certifications such as CCNA or ITIL Intermediate/Expert.

* Experience interfacing directly with software engineering teams to report systemic bugs, technical debt, and environment utilization trends discovered via service desk operations.

* Proven experience working with automated system utilization tracking and centralized authentication management. Clearance Requirements:
* An active Secret security clearance is required.

Physical Requirements:

* Must be able to remain in a stationary position 50%.

* Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

* Frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.