AI-Driven Information Architect & Content Strategist
Job in
Montgomery, Montgomery County, Alabama, 36136, USA
Listed on 2026-07-30
Listing for:
Zoom
Full Time
position Listed on 2026-07-30
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Zoom is seeking an Information Architect to design and maintain the knowledge base and self-service content that helps customers solve problems quickly.
You will shape information architecture, create taxonomy and metadata schemas, and collaborate with product managers, engineers, and content writers to deliver scalable, AI-enhanced knowledge solutions across Zoom's support platforms. The role emphasizes usability testing, analytics, and alignment with brand voice.
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