Technology Support Specialist I
Job in
Montgomery, Montgomery County, Alabama, 36136, USA
Listed on 2026-08-17
Listing for:
Socket.dev
Full Time
position Listed on 2026-08-17
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Computer Repair / Support
Job Description & How to Apply Below
MAX Credit Union, a Best Company to Work For, is currently seeking a Technology Support Specialist I. If you are passionate about providing exceptional technology support, thrive in collaborative environments, possess a deep understanding of IT systems, and are committed to delivering accurate and actionable solutions, communicate clearly and effectively, and continuously seek ways to enhance operational efficiency, are highly organized, detail-oriented, and dedicated to ensuring smooth technology operations, and enjoy a fast-paced, varied work setting, we want you on our team.
Essential Functions & Responsibilities:- Understands and utilizes technical documentation to assist in resolving hardware and software issues.
- Utilizes remote software application in troubleshooting hardware and software issues.
- Monitors unassigned Help Desk tickets and assign to appropriate support technician when applicable.
- Performs Help Desk ticket updates by documenting all actions taken to correct hardware or software issues.
- Prepares, configures and tests new workstations, peripheral equipment and software for deployment into the corporate environment.
- Understands and identify issues requiring escalation or specialized support and assign to appropriate technician.
- Performs timely workstation hardware and software upgrades as assigned.
- Prepares and de-bans aged technology equipment for destruction or repurpose.
- Responsible for reporting computer and peripheral hardware failures to 3rd party vendors for repair and/or replacement.
- Learns how MAX functions as a Credit Union and what services are available to our members.
- Attends training classes and seminars required for professional growth and encouraged to obtain CompTIA A+, MTA, and MCSA certifications.
- Takes pride in work, continually looking for and suggesting ways to make improvements.
- Maintains a member first mindset.
- Upholds core values and builds team member and customer relationships.
- Completes all credit union training as required.
- Performs other duties as assigned.
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