Data Center Technical Lead

Data Center Technical Lead - #13778 - Must be local

* Internal candidates are being interviewed.

Location
:
Onsite - Montgomery, AL.

As a
Data Center Lead
, you will spend more than 50% of your time working hands-on alongside Data Center Technicians (IC1 and IC2) to support installations, troubleshooting, and maintenance of servers, networking equipment, and cabling. The remaining time will be dedicated to onsite team management, operational oversight, and administrative duties.

This role requires advanced technical knowledge, strong leadership skills, and the ability to ensure operational excellence while fostering a high-performing team environment.

• College diploma/degree or
  minimum 2 years of leadership experience
  in a technical environment.
• A
  Real or other federally accepted identification for U.S. travel.
• Complete all deliverables assigned by leadership within established timelines, ensuring accuracy and quality.
• Foster and oversee new projects and procedural improvements that support company growth and operational efficiency.
• Conduct regular meetings with the local client to address upcoming changes, resolve questions, and maintain strong communication.
• Provide on-call support during weekend shifts as required to ensure continuity of operations.
• Create and maintain cross-functional relationships with the client and other vendors to promote collaboration, efficiency, and a positive service environment.
• Strong hands-on experience with
  computer hardware diagnostics and repair
  .
• Ability to recommend improvements in operational management systems, processes, and best practices.
• Experience managing
  resource budgets, forecasts
  , and monitoring KPIs
  .
• Ability to
  increase quality of customer service
  and operational efficiency.
• Ability and willingness to travel to other supported data center locations as needed for operational support, projects, and training.
• Comfortable communicating
  face-to-face and via virtual video calls
  .
• High level of written and oral fluency in English.
• Ability to learn new software quickly and adapt to changing technologies.
• Ability to
  multi-task
  , prioritize effectively, and work independently.
• Ability to safely lift, push, pull, and move at least
  50 pounds
  .
• Comfortable wearing
  Personal Protective Equipment (PPE)for extended periods.
• Capable of walking long distances throughout the day.
• Willingness to work in environments that may include
  hot aisles
  and indoor areas reaching
  90+ degrees Fahrenheit
  during certain times of the year.

• Associate or bachelor’s degree in a related field.
• Familiarity with
  inventory management systems
  and data center operational workflows.
• Proven ability to
  mentor and develop technical teams
  .
• Extensive data center experience and exposure
  , with a strong commitment to following and enforcing industry best practices for operations, safety, and compliance.

• Foster an environment of responsibility and empowerment by
  leading by example
  , providing guidance, and promoting a constructive and efficient team atmosphere.
• Ensure
  compliance and quality
  of all data center services, enforcing adherence to client policies, procedures, timelines, and service changes.
• Provide
  technical direction
  and ensure technicians are trained on protocols for setup, deployment, troubleshooting, and post-implementation quality assurance.
• Ensure all data center activities adhere to industry best practices and operational standards
• Perform
  advanced troubleshooting and diagnostics
  on servers and networking equipment; repair hardware components such as hard drives, RAM, motherboards, and cabling.
• Manage
  ticket workflows
  , monitor progress, and ensure timely resolution of issues per the SLA requirements.
• Oversee
  inventory management
  ,…