IT On-Site Support Technician

IT On-Site Support Technician About Essity Essity is currently searching for an IT On-Site Support Technician . This position will be based out of our Barton location.

About the Role This role will provide basic IT support to customers following defined Service Management procedures. Responsibilities will include acting as main point of contact for troubleshooting network issues, software issues, and equipment issues.

Must be located in Barton, AL.We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.

What You Will Do Installation and replacing end user IT workplace equipment (pc’s, smartphones, printers, collaboration tools)
Support managing local servers and networks in collaboration with global IT teams

Processing and taking ownership of tickets from customers

Administration of IT assets (hard- and software)
Training and education of users in relation to IT workplace and collaboration tools

Project Management as well as Vendor Management Contributing to improvement of IT services and knowledge databases

Supporting local applications (where applicable and in line with global policies)
Following (internal and external) audit requirements

Who You Are Formal education in computer science, business or related field, professional experience, or combination of education and experience/certifications to effectively execute duties upon hire

Two - Five (2-5) years desktop experience in Information Technology Solid understanding of Microsoft Windows Operating Systems and Microsoft Office Understanding of ITIL best practices preferred

Requires sound working knowledge in personal computing environment

Desire to provide the highest levels of service to customers

Above average communication skills, verbal and written

Great interpersonal skills

Good problem solving, decision making, resolution, and organizational skills

Ability to lift up to 50 pounds

Occasional after hours and on-call support required

Travel:
Ability to travel between local sites daily and some domestic locations, if necessary.

What We Can Offer You At Essity, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose.

Compensation and Benefits:

Competitive annual salary + annual incentive bonus + benefits

Pay offered may vary depending on multiple individualized factors such as knowledge, skills, and experience.

Along with competitive pay you will be eligible for the following benefits:

United Healthcare PPO / Eye Med Vision Insurance / Delta Dental Insurance Wellness program provided through Rally Healthcare and Dependent Care Flexible Spending Accounts (FSA)401(k) with employer match and annual employer base contribution

Company paid Basic Life, AD&D, short-term and long-term disability insurance

Employee Assistance Program PTO offering with Paid Holidays Voluntary benefits to include: critical illness, hospital indemnity, and accident insurance

Employee discounts program

Scholarship program for children of Essity employees.

Collaborative and Caring Culture | Empowerment & Engaged People | Work with Impact and A Powerful Purpose | Individual Learning & Career Growth | Health & Safety Priority | Sustainable Value Together| Innovation| Sustainable Working Life | Competitive Total Rewards Additional Information The Company is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law.

We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law.

If you require reasonable accommodation as part of the application process please contact EssityHRNorth America Together , we are improving lives, every day Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for…