Collision Parts Coordinator

Job Description

The Parts Coordinator is responsible for delivering an excellent customer experience by managing the ordering, receiving, storing, and dispatching of parts for each repair order. The role verifies the accuracy and quality of parts in a timely manner according to the production schedule and vehicle needs.

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Communicate all customer requests and needs to appropriate team members.
• Work with vendors to order and receive all parts as indicated on repair orders, confirming the quality, correctness, and quantity of parts received and identifying parts necessary to complete repairs.
• Ensure timely parts distribution to the shop in accordance with the production schedule.
• Enter all parts invoices into the recommended Management Information System (MIS).
• Label and track all parts by the R.O.# and store them with the vehicle and/or scheduled repairs; communicate all parts price changes (also known as Parts Price Increases – PPI) to required team members.
• Order and receive supplemental parts in the MIS, monitor performance of parts, materials and sublet vendors, and ensure daily reconciliation of the parts vendor invoice history report (e.g., 043 Report).
• Ensure invoices and credit memos are posted and filed/scanned in a timely manner.
• Ensure vendor invoices have the correct negotiated discount to maintain proper profit margins.

• High School Diploma or equivalent.
• 1–3+ years of experience working with automotive parts (auto body parts is a bonus).
• Customer Service–oriented with strong organizational ability to manage pressure and conflicting demands, prioritize tasks, and take initiative in problem‑solving situations.
• I‑Car Registered (working toward Gold Class certification).

• Communicate effectively, both verbally and in writing.
• Strong attention to detail and a high degree of accuracy.
• Effectively manage a fast‑paced environment, demonstrating multitasking ability while working under pressure.
• Working knowledge of vehicle repair practices.
• Management Information System:
  Summit, Repair Centre.
• Working knowledge of Mitchell, Audatex.
• Parts sourcing:
  Car‑part, Progi, APU, LKQ B2B.
• Solid problem‑solving abilities.
• Above‑average computer proficiency.
• Above‑average organizational skills.
• Ability to keep up and succeed in a fast‑paced working environment.
• Ability to work well with others and achieve common goals.
• Other duties as assigned.

• Frequently required to bend, crouch, reach, and handle tools.
• Lift in excess of 50 lbs. of materials.

$15–$20 / Hour. Compensation is commensurate with skill, education, and experience. Supplemental pay may be available through bonus opportunities tied to individual or business initiatives.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.