Senior Director – NA Fulfillment

Responsibilities

• Responsible for fulfillment, order flow, outbound and reverse logistics for aerospace hardware
• Design and implement best‑in‑class processes for all aspects of warehouse, logistics, and fulfillment
• Expert in inbound and outbound fulfillment, warehousing, reverse logistics processes, and asset & inventory management with a multi‑site perspective
• Leverage operations expertise to scale from initial product introduction to full‑rate production for large‑scale, complex aerospace vehicles
• Create strong partnerships across operations, program, supply chain, and technical teams
• Responsible for the Fulfillment team’s vision and execution plans for long‑term scaling
• Make big decisions and innovate to improve the customer experience
• Actively participate in the day‑to‑day tactical operations
• Identify root causes and corrective actions to improve performance as we scale
• Interact with third‑party providers for warehousing and transportation
• Partner with up‑and‑down‑stream teams to address pain points
• Develop a team of leaders and empower them to make decisions independently
• Serve as an escalation point when operational issues arise
• Oversee inventory management including inbound product tracking, facility space constraints, supplier returns, shipping and receiving capabilities, etc.
• Maintain correct counts/controls of finished goods inventory
• Support all departments with knowledge and ability to perform all functions of their position by providing additional training, support, and resources as needed
• Facilitate the integration and continuation of cross‑training programs throughout the departments to promote team cohesion, efficiency, and continued employee growth
• Work closely with Enterprise Technology to identify and implement state‑of‑the‑art technologies and manage implementation across all sites

• Deep understanding of logistics, warehouse, and fulfillment processes
• Willing to build and implement processes and measurements to measure performance and drive continuous improvement
• Ability to thrive in a fast‑paced environment involving ambiguity and high rates of change
• 7+ years of working cross‑functionally with tech and non‑tech teams
• 7+ years of program or project management experience
• 7+ years of managing, analyzing, and communicating results to senior leadership
• Experience creating and executing multi‑site logistics and warehouse strategies, including the use of 3PL solutions
• Experience implementing repeatable processes and driving automation or standardization
• Experience defining program requirements and using data and metrics to determine improvements
• Excellent verbal and written communication and negotiation skills
• Advanced Microsoft Office skills (Word, Excel, PowerPoint, Outlook)
• Bachelor’s degree or equivalent work experience