Customer Sales Specialist I

• Relationship management
• Coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG) for specified customers.
• Order preparation
• Thorough knowledge and accountability of supply chain engagements
• Negotiate pricing (non-contract only), provide quote mark up (owns strategy and application of cost plus mark up) and notify customer of related price increases, maintain margin integrity
• Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems
• Handles local expediting and assists global opportunities through local escalation
• Provide proactive notification to customer of changes to delivery status, conduct bond reviews with customer (Shortages & Turns), manage SMI (Slow Moving Inventory) and NCNR (Non-Cancellable, Non-Returnable) customer conversations, own Hard & Planned Order management, PCN (Product Change Notification) Coordination and deliver and maintain the POI (Perfect Order Index). This is comprised of OTD (On-Time Delivery) and E2E (End-to-End Order Quality).
• Support sales team with direct customer contact for Order to Invoice process within Planned Demand.

• 1-2 years of sales experience supporting large, assigned customers
• Associates or Bachelor's degree preferred
• Industry experience with a distributor or supplier a plus
• Strong negotiation, verbal, and written communication skills are essential
• Excellent interpersonal, organization, problem solving, and customer service skills
• Must be able to work in a fast-paced environment, multitask, prioritize, and deal with ambiguity
• Proficient with MS Office including Word, Outlook and Excel (VLOOKUPs and pivot tables) is a must
• Aerospace and Defense experience preferred
• Must be comfortable working in multiple systems and applications
• This role will perform work covered by International Traffic in Arms Regulations.
• Viable candidates for this position must be eligible for an export license or be a U.S. Person.

Demonstrates strong relationship management and negotiation skills while effectively coordinating resources for customer quotations and order preparation. Proficient in managing supply chain engagements and ensuring on-time delivery and order quality.

• Relationship Management
• Negotiation Skills
• Supply Chain Engagements
• Customer Service Skills
• MS Office Proficiency

• Order Preparation
• Cost Plus Mark Up Strategy
• VLOOKUPs
• Pivot Tables
• Product Change Notification Coordination
• On-Time Delivery Management
• End-to-End Order Quality Management
• Slow Moving Inventory Management
• Non-Cancellable, Non-Returnable Conversations
• Bond Reviews

• Verbal Communication Skills
• Written Communication Skills
• Interpersonal Skills
• Organizational Skills
• Problem Solving Skills

• Export License Eligibility

• Aerospace
• Defense
• Distributor
• Supplier
• International Traffic in Arms Regulations

• MS Word
• MS Outlook
• MS Excel