Operations Analyst

Position Summary

We provide our utility clients with a wide range of energy-saving and renewable energy solutions. From individual utility customers and construction contractors, to utilities, municipalities, and government bodies, our clients have come to depend on our customized energy efficiency programs to help them to meet their energy saving goals. This position is responsible for identifying and delivering key operations improvements to the program.

The focus area of these improvements will be with tools (Excel based), process changes, and IM led enhancements. Position will deliver project management deliverables to ensure improvements follow a timeline and meet critical deadlines. Position must identify improvement opportunities independently, but must also respond to client needs and program manager need.

• Program Tool Development
  • Identify and deliver enhancements in reporting and tracking of program operations that will drive productivity or improve program management capabilities.
  • Solidify and streamline tools that can be used as client and program deliverables.
  • Develop project timelines and manage to critical milestones to ensure on-time delivery.
  • Report on in progress and upcoming tasks that follow the project timelines.
  • Liaison with other support departments, and potentially the client, to move projects and enhancements to completion.
  • Identify opportunities for automation through advanced Excel tools or through IM development.
• Change Management and Support
  • Act as point person for delivering all key process, technology, or tool enhancements.
  • Plan for any necessary training needs, process changes, and reporting capabilities that come as a result of program enhancements.
  • Supporting the roll out (which may involve development, testing, and training) of any new tools or program features.
  • Focus on identifying and delivering continuous improvement opportunities through system and process advancements.
• Program Reporting
  • Manage all reporting needs of the program which may include invoicing, data entry validations, and troubleshooting.
  • Train additional staff personnel on reporting capabilities to broaden the regions reporting skills.

• Education and Experience
  • High School diploma or equivalent required.
  • One to two years of previous customer service/sales/office experience required.
  • Two years of report design and development.
  • One to two years in client facing project management.
• Required Skills, Knowledge and Abilities
  • Strong customer service and communication skills.
  • Must be able to handle a wide work variety and work in a fast-paced environment.
  • Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload.
  • Ability to identify and resolve project application issues with customers and trade allies.
  • Proficient in Microsoft Office, specifically Word, Excel and Outlook.
  • Strong data entry skills in entering information in tracking systems/databases.
  • Ability to communicate effectively, both verbally and in writing with customers, clients and employees.
  • Ability to analyze and interpret data and solve practical problems.
  • Knowledge of mathematical concepts such as fractions, percentages and ratios.
  • Reliable transportation.
• Licenses & Certifications
  • Valid driver’s license.
• Travel Requirements
  • Willingness to travel less than 10% of the time.
• Pay Range
  • $21.00-$25.00 per hour.
• Physical Demands and Work Environment
  • Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls.
  • The employee is frequently required to stand, walk, kneel, crouch, and/or crawl.
  • Ability to lift up to 50 pounds.
  • Noise level is typically moderate to loud.
  • May occasionally be exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions and risk of electrical shock.
  • May occasionally be exposed to wet and/or humid conditions; extreme cold; extreme heat; and vibration.
  • In these circumstances, the employee will be required to comply with the prevailing safety training in place according to the individual customer requirements.
  • Reasonable accommodations may be made…