Operations Manager

Pay Rate: 23.50/hour

Role:

The Operations Manager oversees 24/7 security operations, ensuring quality service, regulatory compliance, and client satisfaction while leading and supporting security personnel.

Minimum Qualifications

• 2+ years of security management or related experience
• 3+ years of verified security, law enforcement, corrections, or military experience
• Security management certifications (CPP, PSP) preferred
• Ability to obtain/maintain a valid State Security License
• Valid driver’s license with clean MVR

Key Responsibilities

Security Operations

• Ensure consistent, timely security service delivery
• Administer guard management software
• Enforce workplace safety policies
• Work posts as needed and remain on-call for officer support

Performance & Leadership

• Identify and resolve performance issues
• Implement and communicate operational standards
• Support change management and continuous improvement
• Provide leadership, accountability, and guidance

Client & Team Communication

• Serve as liaison between clients, Site Managers, Supervisors, and leadership
• Maintain strong communication across operations
• Prepare reports on performance, incidents, and client satisfaction

Compliance & Risk Management

• Ensure compliance with all regulatory and company requirements
• Conduct risk assessments and implement mitigation strategies
• Maintain documentation for audits and inspections

Supervisory & Administrative Duties

• Verify and track all employee licensing and certifications
• Report new hires and terminations to the State of AL
• Manage scheduling and staffing to ensure 24/7 coverage
• Coordinate incident and emergency response
• Oversee billing and invoice accuracy

Required Skills & Abilities

• Proven leadership and supervisory skills
• Strong problem-solving, organizational, and analytical abilities
• Ability to manage multiple priorities in a fast-paced environment
• Effective verbal, written, and electronic communication
• Proficiency with Outlook, Excel, and administrative systems
• Flexible schedule to support 24-hour operations
• Positive attitude and willingness to take initiative

Physical Requirements

• Stand or sit for at least one hour
• Walk ½ mile and climb 20 stairs without stopping

Education

• High school diploma or equivalent (required)
• Bachelor’s degree in Business, Security Management, or related field (preferred)

Responsibilities and qualifications may evolve based on business and client needs.