After-Sales Service Manager

Your future work environment

• Montgomery, Alabama, United States

At Premier Tech Systems and Automation, we enhance our clients' manufacturing facility efficiency by integrating innovative and high-value systems leveraging the full potential of robotics. We are among the largest conditioning, handling, and packaging automated equipment suppliers in the world - whether for nutrition, agriculture, organics or industrial products.

• Health, vision, and dental insurance plans
• Short-Term & Long-Term Disability
• Life insurance
• Health savings and flexible spending accounts
• Telehealth
• Team member and family assistance program
• 401(K) retirement plan with company match
• Skills development through our University of Premier Tech platform

starting the first of the month following 30 days of employment

• Lead a team of field service technicians
• Promote health and safety to mitigate risks and safety issues
• Coach your team members to leverage their skills and optimize overall performance
• Drive high-level retention rates, engaging your team member through open and frequent communication
• Participate in customer calls and visits to help create and sustain a strong relationship
• Monitor and analyze performance indicators to improve customer experience and financial deliverables
• Seek and support new business opportunities through internal networking - sales representative, client success manager, help desk, etc.
• Leverage your team's field presence to fuel growth - service agreements, parts management, upgrades, optimizations, training, etc.
• Provide field support to your team
• Communicate with team members and customers after work hours
• Travel approximately 25% of your time annually

• Technical background: a degree in engineering or related field
• Leadership experience: proven track record of successfully leading, coaching and motivating a team
• Customer focus: dedication to understanding and meeting customer needs, ensuring high levels of satisfaction and long-term relationships.
• Communication: effective communication skills are essential for fostering collaboration between different stakeholders
• Business IQ: a strong understanding of business principles
• Abilities to manage several projects at once and successfully bringing them to completion

After-sales, travel, field service, customer service, leadership

Do your eyes light up when you read about this great opportunity?