Service Manager – Training

• Participate in all aspects of the Service Manager training program and complete required training modules
• Support Service Managers in day-to-day service department management
• Coach, motivate, and develop Service Technicians and Service Advisors
• Monitor technician productivity, service quality, customer satisfaction, and departmental performance metrics
• Learn company products, services, installation methods, repair standards, and industry best practices
• Learn and ensure compliance with applicable residential construction and service regulations
• Support scheduling, workflow coordination, inventory management, and daily branch operations
• Review inspections, repair recommendations, customer proposals, and completed work for quality and consistency
• Assist with customer concerns, resolve service issues, and promote additional products and services
• Learn budgeting, profitability, labor management, and key performance indicators
• Participate in hiring, onboarding, coaching, performance discussions, and employee development
• Complete leadership assignments with increasing ownership and independent decision-making
• Collaborate with branch leadership on operational improvements and best practices
• Assist with administrative responsibilities and demonstrate increasing leadership capability
• Prepare for promotion into a Service Manager position upon successful program completion

• 2 to 4 years of leadership experience, preferably within residential construction, home services, sales, operations, or a related industry
• Demonstrated leadership potential with a strong desire to pursue a career in operations management
• Previous experience supervising or leading teams is preferred
• Bachelor's degree preferred but not required
• Strong interpersonal, coaching, and communication skills
• Excellent organizational, problem-solving, and decision-making abilities
• Ability to learn technical products, operational processes, and financial management concepts
• Customer-focused mindset with strong relationship-building skills
• Ability to thrive in a fast-paced, results-oriented environment
• Must regularly and reliably report to work on time each scheduled workday
• Willingness to travel during training and relocate for Branch Manager placement

Demonstrates strong leadership capabilities in managing service departments, with a focus on coaching and developing teams while ensuring compliance with industry regulations and operational excellence. Proficient in customer relationship management and performance metrics analysis to drive service quality and profitability.

• Leadership Experience
• Coaching And Development
• Customer Relationship Management
• Operational Process Improvement
• Performance Metrics Analysis

• Budgeting
• Labor Management
• Performance Metrics
• Service Quality Monitoring
• Inventory Management
• Technical Product Knowledge
• Residential Construction Regulations
• Operational Processes
• Decision-Making
• Problem-Solving

• Interpersonal Skills
• Coaching Skills
• Communication Skills
• Organizational Skills
• Relationship-Building Skills

• Residential Construction
• Home Services
• Service Management
• Sales Operations
• Customer Satisfaction