Senior Planning Specialist, Customer Experience

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We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to  protect people, enhance lives, and preserve the planet.

Region / Function:
North America / Customer Care

Location:

US

Reports To:

Planning & Scheduling Supervisor Key Relationships:

Planning & Scheduling Supervisor Planning & Scheduling Sr. Leader Director Routing and Scheduling VP Logistics Region Directors, Branch Managers, Service Managers, and Technicians Contact Center colleagues

North America Managers and Colleagues Key customers

Strong relationships within customer organization and Field

Job Summary:

Responsible for creating long-term strategic route plans (Territory Planning) for branches within assigned region. Supports branches through analysis of plan efficiency, resource availability, and territory plan optimization. Engages with Region Directors and Branch Leadership to ensure data accuracy and reporting.

Key Performance Indicators:

Work Orders scheduled per day/month
30 and 60 day completion rate Planned Miles between Work Order

Principal Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:

Creates effective and efficient monthly, weekly, and daily route plans, for assigned branches using route analysis software

Creates, QAs, implements and adjusts route plans on all routes supported in the region

Maintains geographic codes, addresses, and customer information

Coordinates with Planning Specialists and Schedulers to ensure tasks are performed timely and accurately

Coordinates with branches on plan and territory updates to ensure maximum route efficiency.

Ensures proper set up of territories and plan inputs

Using revenue plans and targets, ensures sufficient work is scheduled for branches to deliver to plans or targets

Ensures, through planning, that branches have sufficient work assigned to meet or exceed financial plans.

Coordinates new branch openings, moves, splits, or closures

Plans special services as needed, such as TC Bait Conversions, Implementation of New Product Lines, and Pilots CANDIDATE

SUMMARY:

Required Experience:

Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals, and/or government regulations

Knowledge of the company’s branch departments, Mission, territory structure and advanced planning preferred

Advanced knowledge of Routing and Scheduling software systems

Advanced knowledge of the company’s branch service department as it relates to resources, territory structure, advanced planning of recurring services and schedule availability for unplanned demand

Advanced skills with MS Office Applications (Word, Excel, Outlook, PowerPoint)
Advanced knowledge of the company’s operating systems

Ability to manage multiple, repetitive tasks

Ability to effectively interact with co-workers and the public

Required Leadership Traits and Characteristics:

Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, and suppliers as required.

Able to demonstrate…