Senior Facility Manager

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Senior Facility Manager is responsible for managing and coordinating facility operations at designated site(s), serving as the primary on-site operational leader. This position ensures the effective delivery of integrated facility management services, maintains high client satisfaction, and drives operational excellence through oversight of building systems, vendor management, and service delivery teams. The Senior Facility Manager partners closely with clients and service providers to meet contract deliverables, maintain operational uptime, and implement continuous improvement initiatives.

Oversee day-to-day facility operations and service delivery at assigned site(s), ensuring all building systems function optimally, and service standards are consistently met

Coordinate and manage integrated facility management services including maintenance, building operations, and vendor performance to ensure seamless service delivery

Monitor and maintain operational uptime targets and respond promptly to facility issues and service requests

Implement and drive cost savings initiatives and energy consumption reduction programs aligned with client objectives

Serve as the primary on-site point of contact for client stakeholders, maintaining strong relationships and ensuring high satisfaction with services provided

Address client concerns proactively and resolve issues efficiently to maintain trust and service quality

Participate in client meetings and provide regular updates on operational performance, initiatives, and improvements

Collaborate with regional and functional peers to ensure consistent delivery of services and best practices

Achieve contractual requirements and performance targets including work order management metrics and KPI goals

Ensure compliance with all applicable local, state, and federal regulations pertaining to facility operations

Maintain thorough understanding of contract requirements and ensure team adherence to service level agreements

Support implementation of portfolio-wide initiatives and standard operating procedures

Supervise and develop on-site team members, providing coaching, performance feedback, and growth opportunities

Manage vendor and subcontractor relationships, ensuring delivery of quality services while maintaining safety standards

Foster a collaborative team environment and promote a one-team mentality across service delivery functions

Participate in staff succession planning and talent development initiatives

Support site operational budget management, contributing to the achievement of budget targets and cost control objectives

Assist with tracking expenses and identifying opportunities for operational efficiencies

Support timely collection of management fees and reimbursements from third‑party tenants as applicable

Bachelor's degree or equivalent work experience in Facilities Management, Building Operations, or related technical field

Minimum of 5-7 years of facility…