FBO; Operator) Manager

Full-Time, Exempt | $90,000-$120,000, plus benefits
Montgomery, AL

Under the general direction of the Executive Director, the FBO Manager plans, organizes, and directs all activities of the Authority's fixed base operation. The position carries full operational accountability for line and customer service, general aviation and commercial into-plane fueling, fuel quality assurance, ramp and hangar management, staff supervision, safety and regulatory compliance, and the financial performance of the FBO. The FBO Manager exercises independent judgment in day-to-day operations and is the Authority's principal point of contact for general aviation customers and tenants, and for the airline station managers and fuel suppliers the Authority serves as an into-plane fueling agent.

The following is illustrative, not exhaustive. Other duties may be assigned.

• Directs daily FBO operations including aircraft marshalling, towing, parking, chocking, lavatory and potable water service, GPU and air start, deicing, and hangar movements.
• Establishes and enforces standard operating procedures for all line and customer service functions; updates SOPs as equipment, aircraft mix, and regulations change.
• Ensures adequate staffing and equipment coverage for scheduled and unscheduled demand, including diversions, military movements, football and event traffic, and irregular operations.
• Coordinates with airport operations, ARFF, air traffic control, TSA, CBP, and the [187th Fighter Wing / Air National Guard] on joint-use ramp, security, and movement-area issues.
• Oversees maintenance, inspection, and replacement planning for ground support equipment, tugs, fuel trucks, and the FBO facility.

• Manages fuel receipt, storage, testing, and dispensing for Jet A and 100LL in accordance with ATA 103, NFPA 407, manufacturer guidance, and Authority procedure.
• Maintains daily, weekly, monthly, and annual fuel quality control records and ensures corrective action is documented and closed.
• Oversees fuel inventory reconciliation, loss investigation, purchasing, into-plane and posted pricing, contract fuel program administration, and fuel-related vendor relationships.
• Ensures fuel farm environmental compliance, including SPCC plan implementation, secondary containment, spill response readiness, and required reporting.

• Directs commercial into-plane fueling for scheduled air carriers, including truck staging, uplift accuracy, and meeting published turn times without compromising fueling procedure.
• Staffs and schedules the fueling operation to the airline schedule, including early-morning departures, late arrivals, irregular operations, and recovery from delays and diversions.
• Administers into-plane service agreements with airlines and fuel suppliers; tracks performance against contractual service levels and resolves disputes.
• Serves as the Authority's point of contact for airline station managers, ground handlers, and fuel supplier representatives.
• Prepares for and hosts airline and fuel supplier quality assurance audits; maintains records in continuously audit-ready condition and closes findings on schedule.
• Ensures accurate fuel ticketing, uplift reconciliation, and monthly billing to carriers and suppliers, working with Authority finance staff.
• Maintains commercial fuel trucks, meters, filtration, and bonding equipment on a documented inspection and calibration schedule.
• Ensures fueling personnel meet fire safety training requirements applicable to fueling agents under 14 CFR § 139.321, including supervisor-level training and recurrent training on the required cycle, and hazardous materials training under 49 CFR Part 172, Subpart H.

• Sets and enforces the service standard for transient crews, passengers, based tenants, and corporate flight departments.
• Resolves customer complaints promptly and personally; tracks recurring issues and eliminates their causes.
• Pursues fuel volume, hangar occupancy, and ancillary revenue growth through direct outreach to flight departments, charter operators, and regional businesses.
• Administers hangar leases, tie-down agreements, and month-to-month parking; monitors occupancy and coordinates renewals and collections with Authority finance staff.

• Champions a documented safety program - NATA Safety 1st or equivalent - including new-hire training,…