Assistant Residential Director

Assistant Residential Director

This is responsible professional and administrative work within Carastar Health's Residential Services Department. The Assistant Residential Director provides leadership and operational support to the Director of Residential Services in the administration, supervision, coordination, and management of residential programs. Carastar Health's Residential Services programs consist of group homes, supportive housing programs, HUD supported housing services, and other residential services designed to support individuals with serious mental illness and other behavioral health needs.

The Assistant Residential Director assists with ensuring residential programs operate effectively, safely, and in accordance with organizational policies, Medicaid requirements, applicable regulatory standards, and established program procedures. The position provides leadership and direction to residential staff and assumes additional program oversight responsibilities in the absence of the Director of Residential Services or other residential leadership staff, as assigned.

Assist the Director of Residential Services with the supervision, operation, coordination, and management of all residential programs. Provide day to day leadership, guidance, and support to residential staff and assist with establishing priorities and ensuring assigned responsibilities are completed appropriately and timely. Assist with monitoring staff performance, addressing routine operational concerns, promoting accountability, and identifying matters requiring escalation to the Director of Residential Services.

Serve as Acting Coordinator or provide program leadership as needed when there is a vacancy or absence in a group home leadership position. Assist with ensuring appropriate staffing and coverage within residential programs. Participate in the orientation, training, development, and ongoing support of residential staff. Conduct administrative reviews of residential charts and documentation to ensure accuracy, completeness, and compliance with applicable requirements.

Assist with correcting chart deficiencies identified through administrative or clinical reviews. Assign new case numbers and establish records for new clients and readmissions. Verify methods of client payment upon admission or entry into residential services. Enter and maintain client profiles and other required information in the Care Logic system. Assist with the collection of rent and applicable fees from consumers participating in Residential Services and HUD supported housing programs.

Prepare receipts, balance reports, and maintain appropriate documentation related to funds received. Assist with and verify the annual recertification of consumers residing in supportive housing programs. Maintain and monitor the residential waitlist. Ensure Medically Indigent Care Reporting System requirements and related records are maintained and current, as applicable. Assist with ensuring residential programs comply with Medicaid, ADMH, HUD, organizational, and other applicable regulatory and program requirements.

Monitor the condition and operation of residential facilities and promptly report maintenance, safety, environmental, or operational concerns. Assume custodial responsibility for assigned equipment and ensure equipment is properly maintained and operational. Ensure adequate levels of program and facility supplies are maintained and order supplies as needed. Prepare and process correspondence, disability requests, documentation requests, and other communications for designated residential programs.

Assist with maintaining organized and accurate residential records and documentation. Screen calls, respond to routine inquiries, and take…