Registered Nurse - Nursing Call Center

Registered Nurse – Nursing Call Center

The Registered Nurse – Nursing Call Center is a licensed registered nurse who coordinates and provides intermediate direct patient care to patients in their home via the telephone or video chat, to ensure patient safety with continuity and compliance under a physician's plan of care. Works under structured supervision of the designated supervisor.

Job Responsibilities (listed in order of importance and/or time spent):

• Answers inbound calls from the patient or caregiver through a telephone or video chat application. Makes outbound calls to patients or caregivers through a telephone or video chat application. Responds promptly and appropriately to patient requests. Initiates emergency procedures as necessary.
• Initiates, develops, and implements intermediate nursing plan of care treatments, evaluating patient progress towards goals. Organizes and participates in the provision of direct patient care, educates patients and families/caregivers. Obtains and clarifies nursing orders from physician for plan of treatment revisions, informs physician promptly of significant changes in patient's condition, and provides written summary to physician within supplemental nursing orders.
• Assesses patient needs and physical status at each patient interaction through health data access and patient interview. Re-evaluates patient needs through physical reassessment, response to therapy, and supplemental physician orders.
• Provides effective and safe teaching using patient-centered care approach for patient and family to achieve independence with prescribed therapy and care needs through active participation per plan of treatment goals.
• Effectively and timely communicates with Option Care's Clinical team, medical providers, patients, and families/caregivers to facilitate continuity of care. Prepares clinical documentation in real-time during visits and submits to the nursing department to comply with established timelines for billing optimization. Completes all documentation legibly and applies approved abbreviations and documentation error correction practices per Option Care's policy.
• Demonstrates compliance with agency operations, Option Care's policies and procedures, professional standards, local, state, federal regulations/guidelines, and accreditation standards.
• Maximizes work efficiency through the use of computers and other automation technologies to validate plan of treatment orders, communicates patient care provided, and follows assigned visit schedule.
• Responds promptly and appropriately to patient requests. Initiates emergency procedures as necessary.
• Accepts accountability for own practice through ethical and professional conduct. Follows established programs and practice within policies and procedures reflective of Option Care's mission, values, and objectives.
• Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary Option Care information including adherence to HIPAA regulations.
• Speaks knowledgeably about Option Care's scope of services and effectively instructs patients about related financial obligations for care and service charges.
• Attends and completes required training modules, in-services, and continuing education to maintain competency and professional licensure for demonstrated knowledge regarding the care and management of patients in the home and/or alternate care settings.
• Participates in multidisciplinary team conferences and provides precepting, training, and mentoring to other nurses for orientation, and onboarding and supervisory activities as assigned.
• Participates in nursing department on-call responsibilities.
• Performs other related duties as directed by supervisor.

Supervisory Responsibilities

Does this position have supervisory responsibilities?

(i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)

No

Basic Education and/or Experience

• Graduate of an accredited School of Nursing with an active and unrestricted Registered Nurse license that is a member of the Nurse Licensure Compact (NLC).
• Minimum of 1 years of nursing experience.
• Current CPR…