Warranty Engineer

Summary

The Warranty Engineer is responsible for analyzing warranty claims related to automotive seating systems. This role ensures timely root case identification, drives corrective actions, and supports continuous initiatives to enhance product quality, reduce warranty cost, and improve customer satisfaction.

• Reports to Quality Manager

• Lead or support root cause analysis using methodologies, and implementing solutions under tight deadlines (8D, 3-Panel, and 5 Why’s)
• Weekly meetings with OEM customers to review, validate, analyze, discuss and assign responsibility for all warranty claims, and provide feedback to the team on any claim related to process and supplier to resolve component-related failures
• Provide direct communication to include one‑on‑one conversations, group meetings, presentations and reporting to OEM customers as well as internal management in various departments
• Organize, coordinate and document all warranty reduction initiatives involving management to generate the proper actions, feasibility analysis, cost impact, and follow up on implementation dates, including clean points of every action
• Develop, implement, and monitor corrective actions with cross‑functional team
• Ensure timely closure of customer complaints and warranty cases
• Support launch activities to ensure lessons learned from warranties are implemented
• Track warranty trends, failure modes, and field return data
• Prepare detailed reports on warranty performance, KPIs, and cost impact
• Maintain warranty databases and ensure data accuracy
• Responsible for attending all warranty meetings, reviews, and audits
• Implement lessons learned from DFMEA/PFMEA and control plans
• Drive initiatives to improve product reliability and durability
• Create and submit technical reports daily

• Confidentiality:
  Adheres to the utmost confidentiality; particularly regarding handling employment/personal information. Works with the team to ensure that all information from within the department is kept private.
• Multitasking:
  Ability to shift between tasks quickly based on company needs.
• Communication:
  Ensures respectful, timely, accurate, and appropriate communication across all levels of the organization.
• Initiative:
  Identifies problems and takes action to address current or future issues, proactively engaging to solve problems rather than merely planning for the future.
• Engagement:
  Engages team members in developing goals, executing plans, and delivering results. Motivates team members through clear and consistent communication. Uses collaboration and influence skills to achieve successful outcomes.
• Leads by Example:
  Sets a good example for peers to follow.
• Integrity:
  Performs actions that inspire a high degree of trust and acceptance among co‑workers across all departments.
• Customer Service Orientation:
  Focuses efforts on discovering and meeting the customer’s needs. Develops trust in all relationships internally and externally.
• Organizational and Self‑Discipline:
  Efficiently organizes and executes assignments. Demonstrates self‑discipline and reliability.
• Analytical Skills / Problem Solving:
  Breaks down situations, problems, or issues into smaller pieces; traces permutations step‑by‑step; systematically organizes parts of problems; makes systematic comparisons of data or aspects, prioritizing, planning, and developing countermeasures.
• Flexibility / Adaptability:
  Adapts and works effectively in a variety of situations and with various individuals or groups. Seeks and appreciates opposing perspectives on issues. Adjusts approach as requirements change.
• Works Safely:
  Strives for an accident‑free workplace. Keeps safety at the heart of everything done and treats safety as a personal responsibility.
• Teamwork:
  Contributes meaningfully to group efforts by offering new ideas for improvement. Demonstrates a cooperative manner in dealing with supervisors and other teammates. Does their part toward group effort.
• Mutual Respect and Support:
  Works cooperatively with others, welcomes opposing ideas and opinions, and always remains respectful to others.

Displays knowledge and skills necessary to perform…