More jobs:
Bilingual Quality Assurance & Customer Experience Lead
Job in
Montgomery, Montgomery County, Alabama, 36136, USA
Listed on 2026-06-19
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-06-19
Job specializations:
-
Quality Assurance - QA/QC
QA Specialist - Analyst/Manager, Quality Control - Analyst/Manager, Quality Technician/ Inspector
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company, is looking for a Quality Assurance Specialist based in Montgomery, Alabama. This role involves monitoring customer interactions, analyzing feedback, and driving quality improvement initiatives. The ideal candidate should have 8+ years of experience in call centers and strong problem-solving skills.
Key responsibilities include training new agents, providing performance feedback, and developing quality initiatives to enhance customer satisfaction.
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