Veterans Service Representative; Authorization Quality Review Specialist

Veterans Service Representative (Authorization Quality Review Specialist) US Department of Veterans Affairs
• Montgomery, AL, United States

• Performs individual quality reviews to determine the authorization quality level of individual VSRs for purposes of individual performance standards in accordance with an established monthly schedule.
• Conducts focused "in-process reviews" for cases to determine the accuracy of claims action taken. (Such reviews are for station-level feedback and improvement only, not used for individual performance standard purposes.)
• Responsible for sharing authorization quality trend information with management on an ongoing basis and with the VSRs during training sessions.
• Reviews products or activities for quality of performance and enters the results into the on-line STAR checklists.
• Evaluates and identifies deficiencies of all elements of a claim from evidence development, income and dependency issues, to award processing and authorization. Provides an explanation of errors and includes comments where attention is warranted.
• Prepares STAR data reports and provides to personnel in the regional office who are authorized to request and receive such reports.
• Develops various quality assurance processes with emphasis on work procedures and techniques that address unique work conditions and practices.
• Ensures all program requirements imposed by Compensation Service and/or the Pension and Fiduciary Service and the Court of Appeals for Veterans Claims are met or implemented.
• Attends division staff meetings, when requested, for the purpose of providing input on the quality of division operations and recommending ways for improvement.

Promotion Potential:
The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-11/12.

Work Schedule:

Full time, Monday - Friday 8:00 a.m.

- 4:30 p.m.

Compressed/Flexible:
Not Available

Telework:
Available

Virtual:
This is not a virtual position.

Relocation/Recruitment

Incentives:

Not Authorized

Bargaining Unit:
Yes

Full-time