Supplier Quality Engineer

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Montgomery, AL, US

Summary of Position:

The Warranty Engineer is responsible for analyzing warranty claims related to automotive seating systems. This role ensures timely root case identification, drives corrective actions, and supports continuous initiatives to enhance product quality, reduce warranty cost, and improve customer satisfaction.

Corporate:

• Adheres to the HTGSS policies and procedures
• Learns, demonstrates and upholds HTGSS Core Values
• Comply with all HTGSS Certification standards;
  Management System (TS16949), Environmental ISO  and Health and Safety ISO  policies and procedures
• Treats all HTGSS team members with respect and professional courtesy
• Always strives to maintain a positive work environment
• Manages the department budget efficiently as per approved annual budget
• Performs additional assignments / duties as assigned

EHS:

• Adhere to all safety policies and procedures
• Comply with all safety policies and 5S clean philosophy to maintain a safe, clean working environment
• Meets company safety goals

Duties and Responsibilities:

• Lead or support root cause analysis using methodologies, and implementing solutions under tight deadlines (8d, 3 panel, and 5 why’s)
• Weekly meetings with OEM customers to review, validate, analyze, discuss and assign responsibility for all warranty claims, feedback to team of any claim related to process and supplier to resolve component-related failures
• Provide direct communication to include one-on-one conversations, group meetings, presentations and reporting to OEM customers as well as internal management in various departments
• Organize, coordinate and document all warranty reduction initiatives involving management to generate the proper actions, feasibility analysis, cost impact, and follow up on implementation dates, including clean points of every action
• Develop, implement, and monitor corrective actions with cross functional team
• Ensure timely closure of customer complaints and warranty cases
• Support launch activities to ensure lessons learned from warranties are implemented
• Track warranty trends, failure modes, and field return data
• Prepare detailed reports on warranty performance, KPIs, and cost impact
• Maintain warranty databases and ensure data accuracy
• Responsible for attending all warranty meetings, reviews, and audits
• Implement lessons learned from DFMEA/PFMEA and control plans
• Drive initiatives to improve product reliability and durability
• Create and submit technical reports daily

Reporting:

• Reports to Quality Manager
• 401(k)
• Healthy Insurance
• Life Insurance
• Supplemental Insurance
• Vision Insurance
• Paid time off

Competency Requirements:

• Confidentiality
  :
  Adheres to the upmost confidentiality; particularly regarding handling employment/personal information. Works with the team to ensure that all information from within the department is kept private.
• Multitasking
  :
  Must possess the ability to change from one task to another in quick manner based on company needs
• Communication: Works to ensure respectful, timely, accurate and appropriate communication across all levels of the organization.
• Initiative
  :
  Identifies problems and takes action to address current or future problems. Proactively engages to solve issues verses simply thinking about future actions.
• Engagement
  :
  Engages team members in developing goals, executing plans and delivering results (output). Motivates team members through clear and consistent communication. Models’ adaptability. Use collaboration and influence skills to achieve successful outcomes.
• Leads by Example: Sets a good example for peers to follow.
• Integrity
  :
  Performs in such a…