Retail Store Management Trainee

Retail Store Management Trainee - 3281

Salary: $18.00 to $24.00 per hour (plus commission and bonus).

We are looking for a retail store manager trainee to help manage day‑to‑day operations, partner with the Store Manager, and guide a team of employees in a customer‑centric environment.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Work hours:
  
  most stores open at 9 AM and close at 6 PM; many are closed on Sundays.
• Earned Wage Access program available from day 2 of employment; up to 50% of earned wages may be withdrawn up to seven times per payroll cycle.
• Unlimited commission above hourly base rate.
• Paid vacation: one week after six months of active service, plus one week after 12 months, and two weeks each subsequent anniversary (adjusted for state/local requirements).
• Sick/personal time: 8 hours after six months, 16 hours each following anniversary (adjusted for state/local requirements).
• Employee discounts from 1,000+ partner companies.
• Tuition reimbursement (up to $2,000 per year) for full‑time employees meeting program requirements.
• Auto‑enrollment in First Cash 401(k) program after six months of employment.
• Pet insurance program access.

As a Store Manager Trainee, you will oversee daily store operations, cultivate a customer‑centric culture, and support the Store Manager in leading, training, and retaining staff. Your role will also involve financial analysis, asset protection, and driving profitability.

• Facilitate a customer‑centric environment, engaging customers and addressing issues promptly.
• Assist in training Pawnbrokers to meet First Cash standards.
• Recruit top talent using company‑prescribed channels.
• Open and close the store, including cash drawer and merchandise count, ensuring all procedures protect assets.
• Maintain asset protection through inventory control, property safety procedures, documentation, and secure customer loans.
• Administer store processes such as inventory, loan management, merchandising, presentation, systems, and reporting.
• Analyze financial statements and drive profitability through communication and goal setting.
• Ensure operating standards meet or exceed First Cash expectations.
• Monitor loan qualification and buying processes to preserve loan value and integrity.
• Complete assigned training and development tasks.
• Communicate clearly with employees to align them with store mission and profit objectives.
• Stay up‑to‑date on product knowledge.
• Act as manager on duty in the Store Manager’s absence.
• Perform related duties as assigned.

• Willing and able to lift/carry up to 50 pounds.
• Willing and able to perform tasks for extended periods (standing, stooping, walking, climbing, etc.).
• Demonstrated supervisory experience.
• Ability to work with firearms and pursue firearms certification.
• Enabled to assist external customers and retrieve products from storage areas.
• Minimum age 18 years.
• High school diploma, GED, or equivalent experience.
• Flexibility to work at multiple locations and a flexible retail schedule, including weekends and holidays.
• Ready to work 45+ hours per week (no guarantee of hours).
• Computer literate with POS and office systems.
• Strong multitasking, organizational, and analytical skills.
• Prior cash handling experience required.
• Independent, self‑motivated work style.
• Excellent work ethic and strong business sense.

Commission incentive is proprietary to First Cash. Store Manager Trainees may earn 2‑8% commission based on gross profit from personal performance. Detailed plan information will be provided during the interview process.

First Cash Holdings, Inc. is an Equal Opportunity Employer. We provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, public assistance status, veteran status, or any other characteristic protected by federal, state or local law. We also offer reasonable accommodations for qualified individuals with disabilities.