TOUR GUIDE

Tour Guide

Tour Guides/Guest Service will primarily be responsible for the execution of customer service as a member of the Casey Jones Distillery service team.

POST DATE:
Ongoing

DEPARTMENT:
Guest Experience

SCHEDULE:

Full Time, Some Weekends

SUPERVISES:
None

REPORTS TO:

Shift Lead

PAY STRUCTURE:
Hourly

RATE: $13 / Hour Plus Tips

• Ability to follow set processes and instruction with an attention to detail
• Ability to provide excellent customer interaction in a retail and service environment
• Strong oral presentation skills and engaging presence
• Ability to handle cash and operate POS equipment
• Strong communication skills and to ability to work as a team
• Valid driver’s license and ability to be insured as a driver
• Reliable transportation to/from the facility
• Previous service, retail, and/or sales experience preferred
• Previous distillery or brewery experience bonus

• Welcome, engage, and direct guests as they arrive at the distillery
• Lead tours of the facility and present the distillery experience and history to guests
• Serve guests and present products in spirits tastings
• Maintain an active knowledge of distillery products and services
• Inspire and encourage sales of distillery products and services
• Report customer complaints to shift lead
• Maintain displays with product stock and assist with inventory management
• Simple bar duties using established recipes
• Maintain retail, tour, bar, storage, restroom, and event spaces
• Assist production team in bottling runs (labeling, corking, sealing, and boxing)
• Other related responsibilities as needed

• Ability to lift up to 40 lbs.
• Ability to stand, walk, lift, and bend repeatedly throughout shift