Senior Store Professional

Summary

The Senior Store Prois responsible fordeliveringaccurate, efficient, and courteous service to customers across multiple channels, including in-store, telephone, and dealer shop interactions. This role requires strong technical knowledge of automotive parts, the ability toidentifyand source the correct parts, and a commitment to customer satisfaction. The position also serves as a key resource for internal team members on product and system knowledge.

Position Performance Measures:

• Customer satisfaction and issue resolution effectiveness

• Accuracy and speed of parts lookup and order processing

• Sales performance and order fulfillment efficiency

• Product knowledge and technical advisory capability

• Adherence to operational, pricing, and inventory processes

• Contribution to team support and store operations including inventory and delivery management

• Compliance with asset protection and loss prevention standards

Responsibilities

The following primary responsibilities are not all inclusive:

• Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops)

• Accuratelyidentify, source, and process parts orders using catalog and POS systems

• Advise customers on technical product questions and recommend appropriate solutions

• Maintain strong knowledge of products, warranties, sales programs, and company policies

• Execute sales practices including customer engagement, needs assessment, and product demonstration

• Resolve customer issues effectively to ensure satisfaction and retention

• Support store operations including stock orders, reporting discrepancies, andmaintainingstore presentation

• Utilize delivery management systems to coordinate and dispatch deliveries,pulland prepare orders for customers and drivers, and support efficientlogisticsand fulfillment operations.

• Perform general housekeeping, cleaning, and organizational tasks tomaintaina safe, professional, and welcoming store environment.

• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helpingmaintainaccurateinventory records.

• Contribute to various store operations and team support tasks as needed tooptimizestore performance, merchandising, and overall efficiency.

• Assist with Open and Close Procedures in the store as needed

• Support continuous improvement initiatives related to store processes and operational standards.

• Ensure compliance with pricing, asset security, and operational procedures

• Participate in training and continuous development activities

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC’s policy is to recruit, hire, train, promote, assign, transfer & terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.