Customer Service Representative ; Intern

Responsibilities

• Monitor accuracy of receipts against purchase orders
• Assist in resolving invoicing issues and any critical issues that may arise with customers or suppliers
• General working knowledge of D365 skills for account set up
• Work closely with a cross-functional team that includes Operations, Engineering, Purchasing, Accounting, and Logistics/Materials, serving as a liaison with internal and external customers to ensure tracking, reporting, and that expected product delivery is in accordance with Operations and business goals
• Ensure warranty standards terms and conditions, and special terms/conditions of sale used on quotations are in compliance; understand ISO 9001 and Association of American Railroads (AAR) standards
• Develop metrics to track sales, analyze financial impact of sales changes, targets and annual sales volume
• Coordinate, handle, and follow up with customer inquiries, process purchase orders, provide quotes, guarantee returns, understand pricing cost by product and promote selling prices that maximize profits
• Responsible for reporting all sales activities to assigned customers to track sales against targets, monitor customer purchasing activity, growth potential, contracts, record keeping and follow-up on observations, and escalate matters as appropriate
• Support continuous improvement efforts to enhance customer satisfaction and operational excellence

• Leadership:
  Ability to engage a diverse team, provide clear instructions, be a team player, possess excellent organizational and cross-functional collaboration skills, and maintain high attention to detail
• Passion:
  Demonstrate genuine passion about organizational development and building relationships
• Customer Focus:
  Understand customer needs, manage multiple priorities in a fast-paced environment, and utilize time management skills
• Vision and
  
  Purpose:
  
  Believe in the vision for the organization and help others to believe in it
• Communication:
  Excellent written and verbal communication skills; strong analytical and problem-solving abilities
• Technology:
  Proficiency with MS Office Suite (Excel, PowerPoint, Word, Outlook)

• Experience:
  
  1-2 years data entry experience; experience with customer support in person or by phone; ability to multi-task, prioritize, and maintain high attention to detail and accuracy
• 1-2 years working with D365
• Education:
  
  High School Diploma or GED required;
  Associate degree or Bachelor degree preferred