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Technical Account Manager, Citrix
Job in
Montgomery, Montgomery County, Alabama, 36136, USA
Listed on 2026-09-04
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-04
Job specializations:
-
Sales
Technical Sales, Sales Engineer -
IT/Tech
Technical Sales, Sales Engineer
Job Description & How to Apply Below
- Serve as the primary technical point of contact for Arrow ECS select end customers
- Manage a portfolio of 10-15 customer accounts, tiered by complexity and strategic goals
- Build trusted relationships with technical leaders, sales leadership, and presales solution architects
- Lead customer cadence calls and quarterly strategic reviews
- Drive solution adoption and usage aligned to assigned business goals
- Develop and execute technical adoption plans to accelerate customer time-to-value
- Identify and proactively resolve technical blockers and risks
- Support partner enablement initiatives, including workshops and technical briefings
- Collaborate with Arrow and Citrix ATS, Sales Engineering, and Product teams
- Build and/or lead Proof of Concept (POC) / Proof of Value (POV) processes
- Host and coordinate Citrix Executive Briefings for strategic customers
- Provide product roadmap information
- Lead structured customer agendas covering product updates, environment changes, initiatives, support tickets, projects, risks, renewals, and partner updates
- Track customer satisfaction
- Transform customer engagements from reactive support to proactive partnership
- Drive retention, expansion, and long-term account growth
- 7+ years in technical roles such as Solutions Architect, Sales Engineer, or Technical Consultant
- Hands-on experience with Citrix technologies, or adjacent platforms
- Experience working with channel partners, internal sales and pre-sales teams, distributors, Enterprise customers, and Professional Services
- Strong presentation and stakeholder communication skills
- Ability to operate effectively in global, matrixed environments
- Proactive, accountable, reliable, and an individual who is a driver to establish their own relationships within accounts
- For candidates in Colorado, required office attendance Tuesday, Wednesday, and Thursday at the Panorama Office site
- For candidates in other states, must be able to travel to an Arrow office location as requested by Arrow leadership
Demonstrates expertise in managing customer accounts and driving solution adoption through effective communication and relationship-building. Proficient in leveraging Citrix technologies to enhance customer satisfaction and achieve strategic business goals.
Highest-signal resume keywords- Citrix Technologies
- Customer Account Management
- Technical Adoption Plans
- Stakeholder Communication
- Proactive Problem Resolution
- Solutions Architect
- Sales Engineer
- Technical Consultant
- Proof of Concept (POC)
- Proof of Value (POV)
- Presentation Skills
- Relationship Building
- Accountability
- Reliability
- Proactivity
- Customer Satisfaction
- Channel Partners
- Enterprise Customers
- Matrixed Environments
- Technical Blockers
- Citrix
- Sales Engineering
- Professional Services
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