Director of Loss Prevention

Join Ithaka Hospitality Partners on an Exciting Leadership Journey!

Are you a proactive, service-minded safety and security leader ready to make an impact? Ithaka Hospitality Partners is seeking an experienced Director of Loss Prevention to join our leadership team at Elevation Convening Center & Hotel in Montgomery, Alabama. This is an exciting opportunity to oversee safety and security for a 99-room, purpose-driven luxury hotel while helping create a safe, welcoming, and secure environment for guests, team members, and vendors.

The Director of Loss Prevention will oversee and manage all safety and security operations for the hotel, including safety walks, fire drills, emergency response planning, incident prevention, investigations, reporting, and coordination with local emergency responders and authorities. This role is responsible for ensuring compliance with required standards, ordinances, and laws while leading the Loss Prevention team with professionalism, consistency, and a strong commitment to service.

The Director of Loss Prevention will partner closely with hotel leadership to support a culture of safety, preparedness, and accountability across the property. This position reports to the General Manager.

• Establish operational procedures for activities such as fire prevention, OSHA and safety compliance, accident prevention, security protocols, and patrolling physical property.
• Ensure all areas of egress are free of obstruction at all times.
• Investigation of accidents and criminal acts, keeping detailed records and incident reports.
• Works with the hotel management team to formulate policies, determining the need for programs regarding security and safety protocols, policies, and safety and accident prevention programs.
• Demonstrated experience managing security operations for high-profile guests, confidential events, executive leadership visits, and large group/convention environments.
• Selects and coordinates first responders and provides relevant training, i.e. CPR Classes.
• Partners with Talent, Learning & Culture as it relates to anything pertaining to IHP employees such as employee incidents, workers compensation reports, etc.
• Patrols the hotel and convening center grounds, identifying safety and security irregularities and ensuring these irregularities are addressed in the appropriate and timely manner.
• Designs patrols for his team and provides appropriate checklist to be completed during safety walks.
• Partners with representatives of local government agencies to ensure cooperation and coordination of property activities with local law enforcement and firefighting agencies.
• Observes departing employees, conducts package checks to guard against theft of company property.
• Creates and maintains a Lost & Found storage area and Lost & Found processes in coordination with Director of Housekeeping.
• Observes the grounds via CCTV system and maintains said system and reports any operating issues to facilities management.
• Permits authorized persons such as vendors to enter the property as necessary. Issues name badges and documents visit.
• Ensure detailed records are kept such as property damage, unusual occurrences, safety patrols, accidents, and security incidents.
• Assuming the duties and responsibilities of Manager on Duty when assigned.
• Assisting senior leadership in the responsibility of enforcing departmental and hotel procedures and policies.
• Maintain the highest level of employee/guest relations.
• Supports departmental employees when dealing with challenging guests and situations; provides support to staff when enforcing ordinances or laws.

• Regularly interact with team members and guests to ensure expectations are met or exceeded.
• Address guest concerns promptly and effectively, ensuring high satisfaction levels.
• Monitor and respond to guest reviews from personal interactions, guest surveys and social media.
• Accommodate all guest requests in an accurate and efficient manner and follow up within ten minutes.
• Works closely with Executive Housekeeper, Front Office Manager and Director of Engineering to ensure coordination of activities.

• Conduct daily team huddles to communicate operational flows, expectations, and updates.
• Organize monthly departmental meetings to discuss performance and upcoming goals.
• Train and mentor security staff to deliver exceptional service and achieve operational goals.

• Track and analyze revenue and expenses, identifying areas for cost control and profit maximization.
• Monitor and maintain safety, cleanliness and working conditions of equipment and supplies.
• Ensure supplies are ordered with accurate usage factors and are received in a timely manner.
• Ensure payroll forecasts are accurately completed and submitted in a timely manner.
• Daily review, correction and evaluation of payroll hours from previous day in order to reduce/eliminate possible overtime for staff.

• Establishes and…