Telecommunicator - Level 1 Swing

Harrah’s Cherokee Casino Resort Position Description

POSITION TITLE: Telecommunicator

DEPARTMENT: Security

GRADE/FLSA STATUS: H10--Non-Exempt

BADGE TYPE/COLOR: Key—Blue

REPORTS TO: Security Supervisor, DR Security Supervisor

SUPERVISES: NA

Perform specialized communication functions by operating two-way radio base station, answering incoming calls, obtaining pertinent information and dispatching Security Officers and/or other necessary personnel to provide guest’s assistance and to promote operation of the casino in a safe, timely and efficient manner. Maintain quality communication relations with all guests, employees, and the community.

• Establish and endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
• Maintain and record all of the security departments functions utilizing dispatch logs
• Execute daily communications to supervisors on emergency, personnel, and customer disputes
• Receive and make phone calls for the casino, guests and all emergency services including 911, Police Department, Fire Department, EMS, Locksmith and towing services
• Operate two-way radio equipment to maintain contact with security and all other departments
• Perform daily radio inventory of two-way radio devices in the security department
• Perform daily key inventories of the security department
• Perform monthly inventory of all Lost & Found items
• Respond to all calls for assistance to guests and all departments
• Dispatches officers and vehicles to answer requests for assistance
• Provide information concerning the business of the casino
• Provide directions to the casino
• Maintain and post information on persons with criminal or civil action pending
• Maintain logs as required by policies, procedures, and guidelines contained in the Internal Controls Manual
• Log: communication, vehicles, guest evictions, lost and found, badging system, cameras, medical supplies, vital logs, radio, mailroom, wanted persons, code 700-fire and code 1500-bomb
• Maintain security by monitoring entrance and exit of authorized visitors, vendors, and personnel
• Assign the appropriate badge through a badging procedure
• Contact will occur on a routine basis with guests, departments, personnel, vendors and visitors
• All contacts are for the purpose of exchanging or providing information and require a high degree of tact, diplomacy, and professional decorum
• Dispatch has access to information from the casino, TGC Inspectors, and Surveillance, which can be considered confidential and should only be disclosed to authorized personnel
• Must adhere to all Internal Control confidentiality policies and procedures
• Relay pertinent data to officers, personnel, and emergency services in a timely and concise fashion
• Must maintain constant staffing while performing duties of this job

• Demonstrate advanced proficiency in Level 1 duties
• Demonstrate proficiency in report writing
• Successful rating on last performance appraisal
• Successfully pass a proficiency test on Level 1 officer responsibilities with a score of 90 or above
• Pass an Internal Control test with a score of 85 or above
• No more than (5) attendance points
• Must obtained level two (2) Security Department for at least (3) months continuous employment
• No more than (1) minor (36.3) write up within a year

• Demonstrate advanced proficiency in all technical skills and Level 1 & 2 duties
• Possess and demonstrate the ability to handle difficult situations/guests well
• Role model in providing great customer service to our players
• Learn and greet guests by name and build relationships with guests
• Seek coaching from supervisors to improve performance
• Ability to perform special tasks as needed
• Step up in emergency situations and lead team through the proper emergency procedures
• Sponsor new hires during orientation period (knowledge of 10 codes, internals, regulations, positions of posts, etc. as needed)
• Able to produce reports in spreadsheet analysis format as needed
• Able to operate eviction database
• Demonstrate a high level of…