Field Service Technician in Montgomery, Alabama

Field Service Technician

WOW! is currently hiring a Field Service Technician! From keeping our facilities running smoothly to working in assigned neighborhoods each day, our Field Operations teams work with their hands to connect our customers to the people and entertainment that matters most to them. Working in Field Services with WOW! allows you all the benefits of working in a great company, without being stuck behind a desk.

How can we get you excited to join a company that has won the "Best Places to Work Nationally Award"? Let us tell you about the perks!

• Be a part of a company whose core values are respect, integrity, spirit of service, and accountability!

• Pay Range: $18.00-$24.00/hr. (Based on experience)

• Quarterly bonuses based on incentive program!

• Receive nationally recognized certifications which upon completion boosts your pay!

• Medical, dental, and vision insurance

• 401k with a company match, PTO, paid holidays, Flex Pay, and tuition reimbursement.

• Receive a company vehicle, gas card, tools, professional uniform, and PPE!

• Defined career pathing opportunities including Lead, Supervisor, Manager, and Director.

• Significant discounts on broadband packages for employees residing in our service areas.

What you'll be doing:

• Perform new connects, reconnects, disconnects, upgrades, downgrades and change-of-service, for phone, internet or video services
• Install and relocate outlets
• Install or remove converters and cable modems
• Install interior and exterior wiring
• Connect peripheral equipment
• Train customers on proper use of equipment
• Monitor, repair and record system, drop, and in-house leakage
• Assure proper signal levels and picture quality
• Identify causes of picture and/or signal degradation
• Troubleshoot from consumer device to tap
• Troubleshoot, repair and replace components from tap to consumer device
• Assure system security by terminating unused ports and tag drops and locking pedestals
• Take voltage measurements
• Understand/apply FCC and NESC technical standards
• Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW standards)
• Provide superior customer service & maintain professional appearance/behavior at all times
• Complete all tasks to WOW! quality standards
• Maintain excellent attendance
• Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance
• Replaces defective/damaged tap plates and installs new taps
• Tests, maintains, splices, repairs and replaces coax cable.
• Tests coax cable using signal level meters, volt-OHM meters, spectrum analyzers and compares findings with documentation.
• Performs network troubleshooting including ping test, trace routes and speed test.
• Other duties as assigned - which may include training other employees

All YOU need is:

• Position requires a high school diploma or equivalent.
• Able to interact with customers to present technical information to a non-technical audience
• Able to work independently
• Able to accurately measure distances using tapes and other measuring devices
• Able to use assigned test equipment including but not limited to signal level meter (SLM) and volt OHM meter.
• Able to accurately maintain records, logs, reports, work orders, etc.
• Able to operate handheld Field Service Tool application
• Able to handle escalations and time-critical issues
• Able to read street maps
• Able to work flexible hours as required, including evenings, weekends and on-call shifts
• Must have a valid driver's license and good driving record

Physical Demands/

Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work while standing most of the time and walk or work over all types of terrain, in all types of weather
• Ability to carry tools and equipment
• Ability to work in tight spaces while bending, twisting and reaching
• Ability to carry, climb and operate extension ladder (approx. 28' & 75lbs)
• Ability to differentiate between different sizes and colors of wires
• Ability to perform…