Cable Service Technician

FHG Solutions Inc., a growing logistics firm in College Park, GA, seeks a Cable Service Technician to install, maintain, and troubleshoot cable and internet services for residential and small business customers. In this field-based role, you'll handle wiring, equipment setup, and signal testing while educating customers on proper use and ensuring reliable connectivity. You'll collaborate with a tight-knit, customer-focused team, communicate clearly with dispatch and clients, and document work performed.

This position offers hands-on problem-solving, opportunities to build long-term customer relationships, and growth within a dependable, accountability-driven culture.

Responsibilities

• Install, activate, and repair cable, internet, and related equipment for residential and small business customers.
• Troubleshoot signal, connectivity, and equipment issues using meters, testers, and diagnostic tools.
• Run, terminate, and neatly secure coax, Ethernet, and related cabling in homes and small commercial spaces.
• Configure and test modems, routers, and in-home networking equipment; verify service performance.
• Educate customers on equipment use, basic troubleshooting, and best practices for reliable service.
• Document work orders, materials used, and test results accurately in company systems or mobile tools.
• Communicate with dispatch, supervisors, and customers to coordinate appointments and updates.
• Follow safety procedures, including ladder use, PPE, and safe driving practices.
• Maintain company vehicle, tools, and inventory in clean, organized, and working condition.
• Support a collaborative, customer-focused culture by responding quickly and professionally to service needs.

Required Skills

• Cable installation and repair
• Telecommunications troubleshooting
• Network diagnostics (signal levels, noise, connectivity)
• Use of meters and hand tools
• Customer service and communication
• Reading technical diagrams and work orders
• Basic networking (routers, modems, Wi-Fi)
• Safety procedures and OSHA awareness
• Equipment configuration and testing
• Documentation and reporting