Automotive Service Advisor

Job Description

Company & Benefits Overview

At our organization, we believe that everyone should have the chance to find a fulfilling job, thrive in a supportive environment, advance their career, and maintain a healthy work-life balance.

As a family-owned business, we take pride in offering a comprehensive benefits package aimed at enhancing your life. This commitment is one of the reasons we have been recognized as a Forbes Best Employer for seven consecutive years
!

• Full-time associates will become eligible for the following benefits after their 91st day of employment:
  Medical, Prescription, Dental, Vision, Short & Long Term Disability, Life Insurance, Ancillary Benefits, Identity Theft Protection, Pet Insurance, and more.
• All major holidays and your birthday off.
• Advanced Leadership Training Programs to help you develop your career skills.
• Employee discounts on popular brands such as Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt, and many others!
• Internal recognition programs that foster an engaged workplace.
• 401(K) plan with company matching.
• Paid ASE testing and certifications.

• Weekend premium pay of $2.50 per hour for Saturday and Sunday shifts.
• Base pay can reach up to $17.75 per hour.

The compensation for this role may vary based on individual experience. Please be aware that salary decisions are influenced by various factors related to each job opening, including the minimum qualifications specified in the job description, training and experience, the job's location, any required travel, and current market conditions.

Keep in mind that salary estimates found on other online job platforms may not accurately reflect the actual pay range for this position. For precise pay range information, please refer to the job description provided by our organization.

The Service Advisor will carry out automotive services efficiently while ensuring excellent customer service. Associates will receive training to achieve Level I status.

• Assist customers with their purchases in a sales-oriented and customer-focused environment.
• Use computer systems to check product inventory levels and arrival dates. Set up work orders for customers, schedule service tasks, and communicate with the service department using the VAST system.
• Clarify work orders and invoices to customers.
• Handle Retail Cashier Duties by processing customer payments.
• Install batteries, balance wheels, and repair or install tires as needed.
• Perform oil changes following LOF procedures when necessary.
• Adhere to Loss Prevention and safety policies and procedures.
• Interpret vehicle inspection results and provide suitable service recommendations to customers.

• Excellent communication skills are essential.
• Must be able to pass pre-employment drug screening and background checks.
• Ability to read and speak English proficiently.
• Effective communication with customers and colleagues is required.
• Applicants must be at least 18 years old.
• Previous experience in auto repair is preferred.
• Prior retail experience is also preferred.

Our organization is proud to be an Equal Opportunity Employer. We value diversity and strive to create an inclusive culture that leverages the skills and talents of all individuals for the benefit of both the employees and the organization. We do not discriminate against applicants or employees based on race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any other legally protected status.

Our aim is to continue being recognized as an employer of choice, having received the Forbes Best Mid-Sized Company award for an unprecedented seven consecutive years.