Patient Experience Regional Coach

Job Description

The Patient Experience Regional Coach at Tri Health plays a vital role in shaping a culture of compassionate, patient-centered care across the organization. This role empowers leaders and frontline teams by providing coaching, tools, and data-driven insights that elevate every touchpoint of the patient journey. With a focus on collaboration, continuous improvement, and service excellence, the Regional Coach helps align teams around Tri Health’s mission while driving measurable improvements in patient satisfaction and engagement.

It’s an opportunity to make a meaningful impact—enhancing both the patient experience and the caregiver experience—within a respected, community-focused health system committed to excellence.

The Patient Experience Regional Coach at Tri Health plays a vital role in shaping a culture of compassionate, patient-centered care across the organization. This role empowers leaders and frontline teams by providing coaching, tools, and data-driven insights that elevate every touchpoint of the patient journey. With a focus on collaboration, continuous improvement, and service excellence, the Regional Coach helps align teams around Tri Health’s mission while driving measurable improvements in patient satisfaction and engagement.

It’s an opportunity to make a meaningful impact—enhancing both the patient experience and the caregiver experience—within a respected, community-focused health system committed to excellence.

10500 Montgomery Rd. Montgomery OH

We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

• PRN positions not eligible for Tri Health benefits

• Bachelor's Degree in Healthcare, customer service, patient experience (Required)
• 4 - 5 years experience in Healthcare Coaching, design Healthcare experience (Preferred)
• Advanced knowledge of design
• Coaching
• Problem solving and resolution skills
• Analytical ability

The Regional coach consultant assesses, develops, designs, implements, validates, train and evaluates the Patient Experience services and interventions that support Tri Health's strategic pillar of Service and the Tri Health Way system priorities. Leadership Development:
Provides leadership support for project management and delivery for Tri Health's strategic pillar:
Service. Projects require managing multiple priorities, timely implementation of deliverables and professionalism consistent with the Tri Health Values and Always Behaviors. Demonstrates project management, coaching, and analytic abilities. Works independently while constantly assessing risks, prompting guidance for resolution. This position interacts with all levels of team members across the system, including senior leaders, directors, managers, supervisors, and team members. It is important that this position builds strong working relationships.

Has professional written and verbal communication skills. Analysis skills center on being able to ask questions, gather data, conduct analysis, coach, work with resistance. Planning includes defining the scope of work, implementation, work plans, design, and evaluation. Applies advanced skill in design and delivery of programs, tools and performance support. Utilizes industry validated coaching models and techniques to support leadership and team members in creating and achieving measurable goals.

• Collaborates with leadership to create work plans to meet project goals. Determines and initiates appropriate interventions to compete managing projects on time.
• Assists leadership in the development of action plans to improve performance, researches, reviewed, and implements best practices. Provides coaching to all levels of leadership and team members
• Partners with leadership in assigned area to identify, plan, implement, validate, train and evaluate patient experience improvement strategies.
• Collaborate across the regions (departments, patient relations, directors, physicians, etc.) to ensure the system meets or exceeds the patient experience goals as measured by CAHPS.
• Utilize data to provide in-depth, proactive consultation, coaching, and strategy to directors, managers, physicians, team members in process improvement related to patient experience (Tri Health pillar of Service).
• Support the development and recognition strategies and collaborates with various departments to support the promotion and ongoing maintenance of service excellence throughout the system.

Bending
- Frequently

Climbing
- Rarely

Concentrating
- Consistently

Continuous Learning
- Consistently

Hearing:
Conversation
- Consistently

Hearing:
Other Sounds
- Consistently

Interpersonal Communication
- Consistently

Kneeling
- Frequently

Lifting