Radiology Services Representative II - Montgomery Surgery Center Job Montgomery area,Ohio USA,Healthcare

Position: Radiology Services Representative II - Montgomery Surgery Center - Full Time - Days

Job Description

Provides support to the clinical team to carry out the daily functions of the Imaging Center Business office and provide excellent patient service. This position provides the pivotal communication link for processing information/requests to and from patients, staff, visitors, physicians, and other departments or agencies. Has responsibility for initiating and/or ensuring the data entry of patient related functions/ processes, as well as the management (maintenance) of the medical record and its related forms, documents, from admission to discharge.

Communication is culturally based and age-specific.

Responsibilities Communication/Customer Service

Keeps manager /staff informed of any issues that arise at the reception desk or that affect the business operation of the center.

Answers the phone in a timely professional manner, using paging system appropriately - pages for staff or sends calls to appropriate person.

Meets and Greets Patients/Visitors/Staff in a timely friendly manner.

Confirms the patients' name, date of birth and address at point of check-in.

Communicates effectively with scheduling and registration staff at the hospital.

Communicates with patients respectfully in a proactive manner, anticipating patient needs. Keeps patient and families informed of any delays.

Communicates with all customers and coworkers in a professional, cooperative manner respecting differences.

Communicates with physician offices regarding patient records. Provides physicians' offices with exam results when necessary.

Adheres to all departmental and hospital customer (EXCEL) service standards.

Communicates with technical staff and/or manager regarding calls from referring Dr.'s for any urgent orders.

Communicates with the patient about expected payment at time of service. Accepts liabilities/co pays from patient when appropriate, acknowledges receipt and handles appropriately until courier picks up for the hospital.

Computer / Information Responsibilities

Verifies receipts of orders and contacts physicians' offices for prescriptions/written orders, when needed. Clarifies information on the orders with physicians' offices when necessary.

Places orders for radiology procedures in EPIC/RADIANT system in a timely manner.

Utilizes appropriate downtime registration and order entry process when there is an interruption in service and computer is down.

Appropriate documentation is obtained from the patient, (ie. General consent form, photo , insurance card(s)) and are scanned into the document image system.

Appropriate questionnaires (ex. pregnancy, CT, MR, Mammo) that are completed by the patient, are reviewed for completeness and are ready for the technologist performing the procedure. Depending on answers to certain questions, will discuss with the technologist so any additional questions can be asked or lab tests etc. can be obtained. Facilitates getting appropriate lab work/POC testing completed.

Facilitates on-site scheduling, Registration and Check In Process

Works collaboratively with scheduling and registration departments at the hospital to start and/or facilitate process to assure procedure is ordered appropriately, patient is registered, appropriate documentation obtained and scanned.

Has an understanding of insurance requirements to assist in obtaining the most accurate information. Understands the importance of accurate data entry in order to bill insurance and provide excellent quality service to our patients.

Ability to use analytical, critical thinking and problem solving skills to make this a seamless process for the patient.

Accommodates physician offices with requests for scheduling changes, additions and other requests.

Acts as an advocate for patients assisting them with registration if not completed in advance.

Obtains patient signature for hospital consent for treatment.

Obtains patient signature on ABN if necessary prior to treatment and provides patient explanation for ABN.

Obtains necessary information from patient and/or physicians' office to appropriately schedule and order the correct procedure.

Understandss how to view patient schedule for all modalities and offers availability to physician's…