Sales Associate - Part-Time - Montgomery

Company

West Coast Fitness is a leading franchisee of Orange theory Fitness with 50+ studios in Los Angeles, San Francisco’s Bay area, and Ohio. Our mission is to lead, support, and inspire the Orange Passion. We focus on our team and the 3 Cs of Success—Clarity, Communication, and Collaboration. We strive to grow future leaders in an inclusive, enthusiastic, and empathetic environment. Founded in 2014, WCF prides itself on building teams that break records and innovate with intention while expanding our reach.

Orange theory Fitness offers heart‑rate‑based, full‑body group workouts that combine endurance, strength, and power elements through treadmills, rowing machines, TRX, free weights, and more, guaranteeing maximum results from the inside out.

Sales Associate Part‑Time

Studio Manager

Hourly non‑exempt

45249

If you consider yourself the life of the party, someone who can command a room and spark conversation, and who enjoys healthy competition, join us as a Sales Associate! Our Sales Associates are the first responders, the face of each studio, and the team members who keep members returning with smiles. While this is a sales‑heavy role, the focus remains on member experience.

The ideal candidate has a passion for health and wellness, loves providing top‑notch service, and is goal‑oriented. Responsibilities include meeting and exceeding key sales indicators for membership sales, renewals, retail, and concession sales; driving membership retention; maximizing workout traffic; and maintaining a positive, safe, and fun studio environment.

• Cultivate genuine, experience‑focused connections with members and guests, including answering questions, resolving concerns, and ongoing outreach regarding membership status
• Ensure a friendly, helpful, and inclusive experience for all members and guests
• Deliver an exceptional and versatile sales and service experience to all members and guests
• Demonstrate a commitment to ensuring a safe and clean studio environment for members and guests
• Maintain accurate records using established OTF sales systems
• Perform telephone inquiries, follow‑up calls, and customer care calls
• Host OTF studio tours with prospects and/or fitness program holders
• Greet members and guests promptly, enthusiastically, and with a smile to create a friendly, positive environment upon entry
• Maintain an organized and clean work environment
• Respond immediately to member requests, inquiries, and concerns
• Execute proper onboarding of all OTF members through the completion of essential Client Intake and Membership Agreement forms
• Attend and participate in all relevant OTF training programs, events, and meetings
• Establish and maintain an effective referral program
• Accurately follow the daily studio cleaning checklist (pre/during/post) shift activities
• Maintain an organized and clean lobby/front desk area
• Process accurate credit card transactions
• Perform follow‑up and follow‑through activities with all prospective clients
• Work closely with the Fitness Team to ensure that processes are fulfilled

• High‑level customer service skills
• Previous sales experience with strong sales prowess (experience working in a quota‑bearing structure highly preferred)
• Excellent verbal and written communication skills
• Ability to multi‑task and excel in a fast‑paced environment
• Functional computer skills:
  Microsoft Office (Word, Excel), general site navigation, in‑depth reporting, and data entry
• Flexibility to work daytime, evening, holiday, and/or weekend hours as needed
• Ability to work and function in an ORANGE TEAM environment
• High school diploma
• Health and fitness‑minded people, highly preferred

• Competitive hourly wage
• Performance bonuses based on weekly, monthly, individual, and team sales goals
• Medical, Dental, and Vision (based on full‑time hours)
• 401(k) (based on full‑time hours)
• Access to all Orange theory classes at any studio nationwide
• Deep discounts on all OTF retail and technology
• Opportunities for career growth
• Covid‑19 safety and health protocol for a safe work environment
• Monthly team‑building events and reward opportunities
• F…