Helpdesk Support Technician
Job in
Monticello, Piatt County, Illinois, 61856, USA
Listed on 2026-05-10
Listing for:
Kirby-Medical-Center
Full Time
position Listed on 2026-05-10
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support, Systems Administrator
Job Description & How to Apply Below
Location
Monticello, Illinois
ShiftDay shift
ScheduleMon-Fri 8:00 AM – 4:30 PM. On call rotation after 90 days. Off‑hours and weekends may be required for critical support, though not typical or regularly occurring.
Job SummaryProvides first‑level technical support to end users by diagnosing and resolving basic hardware, software, and access issues. Serves as the primary point of contact for helpdesk requests, escalates complex issues appropriately, and supports consistent IT service delivery.
Benefits- 40 hours of paid time off (PTO) effective date of hire
- Health, dental, vision, and life insurance effective date of hire
- Generous 401(k) match effective after 90 days
- Quality/Goal incentive annually
- Free wellness program
- High school graduate or equivalent required.
- Certificate in computer science preferred (CompTIA A+, CompTIA Network+, etc).
- Experience in IT helpdesk or customer (end user) support preferred.
- Hospital or medical information systems experience preferred.
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