Licensing Specialist

We are looking for a Licensing Specialist to support agent onboarding and contracting activities while delivering a high level of service throughout the process. This contract opportunity with potential for a permanent role is based in Minnesota and is ideal for someone who enjoys administrative coordination, problem-solving, and improving day-to-day workflows. The person in this role will help maintain accurate contracting records, respond to agent needs, and contribute to a collaborative team focused on timely, efficient execution.

Responsibilities:
• Prepare and submit contracting packets, licensing documents, and related forms for new and existing agents and agencies with a strong focus on accuracy and completeness.
• Track pending submissions and conduct regular follow-up to help move paperwork through approval stages without unnecessary delays.
• Manage agent profile updates and contract revisions while identifying practical ways to simplify and improve the overall process.
• Use working knowledge of insurance-related products, services, and procedures to investigate issues and support timely resolution for agents.
• Meet established service expectations by handling tasks efficiently, maintaining organized records, and prioritizing deadlines effectively.
• Navigate carrier portals and follow carrier-specific procedures to complete submissions, verify status updates, and address processing issues.
• Partner closely with colleagues to support shared objectives, provide backup when needed, and contribute to a positive team environment.
• Communicate professionally through email and other channels to answer questions, provide status updates, and ensure a smooth experience for agents.