Senior Relationship Banker

Job Overview

As a Relationship Banker (RB), you will be responsible for building, expanding, and retaining existing client relationships while providing an exceptional client experience. You will provide expert financial solutions to existing and prospective clients by assessing their financial needs and offering solutions through bank products and services to help clients accomplish their current and future financial goals.

• Share and recommend the bank’s full scope of resources with customers, including traditional in-branch services, digital capabilities, and business partner resources.
• Ensure that individual goals are met through required levels of in-person and outbound calling activities that provide an opportunity to share valued solutions and recommendations via a needs-based philosophy.
• Perform all functions related to opening and closing accounts, including assisting customers with the appropriate selection of accounts, performing research of customers’ accounts, and complying with BSA and CIP requirements.
• Facilitate consumer loan requests: solicit loan requests, maintain knowledge of loan policies and procedures, assist with branch consumer loan portfolios; coach staff to sell and handle consumer loan requests in an effective manner (applies only to Sr RB in the absence of an AFCM).
• Uncover needs and refer customers to partner-centric teams that work with small business, corporate, and institutional partners, mortgage and financial advisors.
• Maintain a high level of client satisfaction by engaging customers and ensuring an optimal client experience.
• Ensure all departmental documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures, including completion of required compliance training.
• Process customer requests and transactions in a positive, accurate, and professional manner while engaging in a genuine conversation to identify needs and recommend solutions.
• Perform other duties and responsibilities as assigned.

• Ability to effectively motivate and present information in one-on-one and small group situations to customers, clients, and other employees in the organization.
• Embrace a team‑centric approach to collectively help your customers in an ever‑evolving and fast‑paced banking environment.
• Coach and lead the branch team according to process and protocol in the absence of an AFCM.
• Meet or exceed individual goals for the most recent 3 of 4 quarters.
• Regularly conduct team kickoff and meetings with guidance of branch leadership.
• Assume the role of SME (Subject Matter Expert) in the branch as related to all product and services offerings.
• Work jointly with branch leadership in guiding and reinforcing training with all junior associates.
• Under the direction of the Financial Center Manager, coach transactional associates toward conversation starters and improved referrals.

• HS Diploma/GED.
• Two years of customer‑facing and goal‑oriented experience.

• This position requires registration with the National Mortgage Licensing System and Registry (NMLS) and/or obtaining an NMLS license after employment.

• MS Office programs.
• Understand and utilize social media platforms to help share brand awareness and obtain market knowledge.

• Occasional travel for meetings, training, bank conversion and acquisition support (sporadic and minimal overnight and/or out of town).
• Ability to provide support and guidance at other banking institutions within the market.

Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person’s race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.