Summer Intern - Technology

Centrally located on Interstate 94 less than 25 miles northwest of Maple Grove and 30 miles southeast of Saint Cloud, Monticello is home to five brick and mortar schools and two nature-based facilities serving more than 4,000 students annually. Monticello consistently ranks in the top 50 school districts in the state as measured by a number of organizations and metrics, and performs above the state average in graduation rates, test scores, and early college opportunities.

The Desktop Support contributes to the effective and efficient technology operations in the district. Provides troubleshooting and technical support for those using district systems. Provides diagnosis, support of software, equipment, and maintenance/repair of computers, laptops, mobile devices, printers, projectors, sound fields, SMART Boards, phones and other peripherals. Assists with maintenance of district systems at the direction of the Director of Technology.

Assists with district-level technology implementations. Supports the academic mission, district goals, and policies.

• Preferred: 2-year AAS degree with an emphasis or major in IT or technology-related field.
• Required:
  
  Valid Driver's License.

• Required:
  
  Experience with technology, device support, and web-based systems support.
• Required:
  
  Working knowledge of Google Chrome, Microsoft-based devices, Apple devices, and related systems.
• Required:
  
  Experience with customer service and support.
• Preferred:
  At least 1 year of experience with device support and technology applications in an educational environment.

• Ability to constantly make decisions and act within the district and building policies, procedures, and guidelines.
• Dedicated to exceptional customer service and support.
• Strong organizational, communication, and interpersonal skills.
• Ability to work directly with students.
• Ability to think proactively and work with minimal direction.
• Ability to repair computer and technology equipment.
• Ability to analyze and resolve hardware and software problems.
• Effective communication and teaming skills, willingness to be flexible, and excellent attendance.
• Maintain confidentiality of information about students, families, and staff.
• Experience working with diverse students and families.
• Ability to apply department/district administrative operations, procedures, protocols.
• Ability to relate with others and present a positive interaction with the public, peers and administration in all communications.
• Possess troubleshooting ability.