Service Foreman

Summary

North Central International is a full-service International Truck dealer group with locations across Minnesota, Northern Iowa, North Dakota and South Dakota. We offer truck sales and service, parts sales, and Idealease truck leasing/rentals. Our primary focus is to keep customers on the road by having an exceptional experience within our organizations. Please come join our team!

• Minimum of 5 years technical experience in the medium/heavy-duty truck industry.
• A valid Class Commercial Driver's License or ability to obtain one is preferred.
• A high degree of product and technical knowledge.

• Assists the flow of all service work, ensuring technician accountability, timely vehicle repair completion, accurate documentation, and consistent communication with service advisors.
• Monitor and act in real time to fulfill customer requirements.
• Maintain awareness and compliance with all applicable federal, state, and local regulations, including those from OSHA, EPA, and waste disposal authorities.
• Lead the service shop by work prioritization and job assignment according to employees’ competence, abilities, and shop capacity.
• Monitor work progress and spot deviations in delivery time.
• Re-plan the service shop to fit in any additional jobs during operations.
• Review Repair orders to ensure all actions have been documented according to the service shop policies and procedures.
• Identify, suggest, and decide if additional work is needed, inform Service Advisors.
• Provide technicians with instructions and directions ensuring proper use of skills, equipment, procedures, and tools.
• Provide technical support to technicians as needed and assist in developing their skills through mentoring and training.
• Collaborate with technicians, regarding a problem or job, to find the best solution for the customer.
• Assist technicians in the execution of tasks when needed.
• Promote and maintain a clean, safe, and organized working environment in accordance with OSHA standards.
• Monitors the service shop production to encourage continuous improvement.
• Ensure proper use, maintenance, and secure storage of tools and shop equipment.
• Test drive vehicles when required or if Technician is not available.

Secure communication throughout the production and interface with other departments and customers.

• Interact with Service Advisor and customer to secure communication and flow of information.
• Communicate with Service Advisor regarding changes or additions to repair orders; obtain proper authorizations for additional work.
• Clearly explain repair costs and time requirements before proceeding with any non-approved services.
• Cooperate with other departments, ensuring a conscious and proactive approach.
• Liaise with the Parts Manager or Dealer Management on issues affecting availability of parts, and to take responsibility to communicate parts ordering needs to proper personnel in the absence of the Parts Manager.
• Participate in all scheduled Service Department meetings and training sessions.

Ensure service shop utilization and efficiency by setting routines and planning the work.

• Set routines for spotting deviations and acting in real time (re-work, warranty matters, etc.).
• Set routines to ensure available resources to complete planned work and fulfill customer expectations.
• Set routines to secure resource availability regarding tools, special equipment, and parts.
• Set the content for and hold daily planning and follow up meetings, assign repair orders, resources, etc.
• Set routines and rules to fulfill the Health and Safety requirements.
• Plan the end of shift work handover.
• Create proposals for improving the service shop offers, local campaigns, service menu options, service specials, etc.
• Monitor compliance with all international vendor policies and warranty procedures.
• Oversee warranty part handling, ensuring parts are drained (if applicable), cleaned, tagged, and stored properly per company and vendor procedures.
• Maintain high-quality service standards to minimize rework or comebacks.
• Conduct periodic spot checks on in-progress repairs to monitor progress, workmanship quality, and shop cleanliness.
• Review all completed repair orders for accuracy, including technician notes, time allocations, and road test documentation.
• Confirm that necessary road tests are conducted and repairs are verified for quality and completeness.
• Sign off on all completed work orders, ensuring all required fields are completed by the technician.
• When necessary, explain completed work and associated charges to customers in a clear and professional manner.

Create and foster an environment that embraces acceptance, cultivates teamwork, holds everyone accountable, and steadfastly commits to professional development.

• Protect the employee’s and company’s reputation by keeping information confidential.
• Nurture a culture where diverse perspectives are welcomed, collaboration is…