Bakery Cake Designer

Additional Considerations

Must be 18+ - At Hy‑Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title: Bakery Cake Designer

Department: Bakery

FLSA: Non‑Exempt

General Function: Responsible for decorating bakery items and assisting customers with their bakery orders by telephone and in person at the store. Additionally ensures a positive company image by providing courteous, friendly, and efficient customer service.

• Provides prompt, efficient, and friendly customer service, exhibiting caring, concern, and patience in all interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, learns customers’ names, and addresses them by name whenever possible.
• Assists customers by escorting them to products, securing items out of reach, loading or unloading heavy items, and performing other tasks to enhance the shopping experience.
• Answers the telephone promptly and provides helpful service to callers, including taking product orders.
• Takes customer orders at the bakery counter.
• Works with co‑workers as a team to ensure customer satisfaction and a pleasant work environment.
• Checks orders for the day, sets up a timeline and production schedule, and decorates bakery items in a timely manner.
• Keeps current on new designs and trends, and ensures department standards are met.
• Checks cake orders for details (size, deco pack, icing needs, dates) daily and indicates supply needs.
• Orders supplies for the decorating area and checks off the order.
• Delivers product and sets up wedding cakes on site (outside the store).
• Communicates with bakery manager regarding displays, weekly ads, and special needs on a daily basis.
• Checks product dates, pulls cases for work, and lists items to fill or replace.
• Develops bakery orders for bakers on a daily basis (orders cakes, sizes, etc.).
• Tracks daily retail production and identifies tasks to be completed with co‑workers.
• Operates as a lead worker with part‑time or other employees, instructing and reviewing work.
• Participates in employee cross‑training.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Adheres to company policies and individual store guidelines, reporting to work on schedule and on time.

• Wraps all product as necessary.
• Assists in other areas of the store as needed.
• Performs other job‑related duties and special projects as required.

• Ability to solve practical problems with limited standardization and interpret instructions.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

High school or equivalent experience and six months or less of similar or related work experience.

Must be physically able to exert up to 100 pounds of force (shared team lifting) occasionally; up to 50 pounds of force frequently; and up to 10 pounds of force constantly to move objects. Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, color vision, depth perception, and field of vision. Must be able to perform activities such as climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

The duties are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. Exposure to flour dust, noise, cleaning chemicals/solvents, residual fumes, and temperature extremes.

• Standard tools and equipment including mixers, ovens, turntables, tips, bas, airbrush, telephone, cake machine, and intercom system.

Daily contact with the general public for orders and weekly contact with suppliers/vendors.

Are you ready to smile? Apply today.

Employment is contingent upon the successful completion of a pre‑employment drug screen.