Field Service Technician-Network Specialist

Job Location s: US-MN-Monticello | US-MN-Saint Cloud | US-MN-Maple Grove | US-MN-Blaine

$27.62/hr.

- $41.42/hr.

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

As a Field Service Technician – Network Specialist you will have overall responsibility for maintaining a highly reliable network of systems including the central office switch, carrier and transmission equipment, fiber electronics, business communication systems, and other auxiliary equipment. This position is responsible for installation and maintenance of network infrastructure and circuits, as well as digital switch devices and cross‑connects. It participates on project teams and may lead projects.

The role also involves installing, maintaining, and repairing telecommunications products that TDS sells and leases (Key Systems, PBX, Centrex Systems, and other business systems); installing, maintaining, and repairing switching equipment including carrier, DSAs, remotes and related transmission equipment as well as complex PBX systems. Services include but are not limited to Telephony, Video/CATV/DBS, Internet, and/or high‑speed networks.

The Field Service Technician–Network Specialist has direct, face‑to‑face contact with our customers and is expected to be proactive with the sales of TDS services and products. This position exceeds customer expectations by performing extraordinary customer service, identifying customer needs, and providing them with communications solutions. The role uses and demonstrates TDS products and seeks sales opportunities while educating the customer. Products & services include (but are not limited to):
Local Service, Central Office Services, Structured Cabling, MAC (Moves, Adds and Changes), Voice Mail, Audio and/or Video Conferencing, and Non‑regulated CPE.

The Field Service Technician–Network Specialist may be responsible for performing varied or additional duties to meet demands of TDS which may include duties of other Field Services Technician positions.

Due to in‑field support and on‑call requirements, the individual selected for this position will be required to reside within a 60‑minute driving distance from the Monticello, Minnesota warehouse located at 316 Pine Street – Monticello, MN 55362.

This position can be hired at either a Field Service Technician (requisition  #), Field Service Technician–Network (requisition  #), or Field Service Technician–Network Specialist (requisition  #) level depending on the skills and qualifications of the candidate. Different job postings exist for each of these positions. Please reference each job posting for the minimum qualifications required for each role and submit an application for each level that you are both interested and qualified for.

• Installs, troubleshoots, tests, splices, repairs, and maintains telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities, and/or other TDS products for new and existing customers.
• Installs, configures, maintains, and repairs PBX, Key Systems, Centrex Systems, business systems, fiber terminals, POTS, ISDN, DSL, T‑1s, and/or DS3s (carriers, paging & wireless).
• Identifies location of defective cable using various test equipment and repairs buried, aerial, and/or customer cable.
• Locates cable and fiber in response to customer requests and/or construction needs.
• Requires pole climbing and operating construction equipment.
• Locates, identifies, and marks company underground and buried facilities to prevent damage.
• Keeps an orderly log of all locate requests in our exchange area.
• Performs cable fault acceptance tests on newly constructed facilities.
• Installs, troubleshoots, tests, repairs, and maintains central office equipment including switch, operating software, and/or other auxiliary equipment.
• Maintains backups to the switch, voicemail, fiber optic…