Field Service Technician-Network Specialist

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact? As a Field Service Technician – Network Specialist you will have overall responsibility for maintaining a highly reliable network of systems including the central office switch, carrier and transmission equipment, fiber electronics, business communication systems, and all other auxiliary equipment.

This position is responsible for installation and maintenance of network infrastructure and circuits, as well as digital switch devices and cross connects. It participates on project teams and may lead projects.

This position has a familiarity with a variety of telecommunications concepts, practices, and procedures. It also installs, maintains, and repairs telecommunications products that TDS sells and leases—including Key Systems, PBX, Centrex Systems, and other business systems; installs, maintains, and repairs switching equipment including carrier, DSAs, remotes and related transmission equipment as well as complex PBX systems. Services include but are not limited to Telephony, Video/CATV/DBS, Internet, and high‑speed networks.

The Field Service Technician – Network Specialist has direct, face‑to‑face contact with our customers and is expected to be proactive with the sales of TDS services and products. This position exceeds customer expectations by performing extraordinary customer service, identifying customer needs, and providing them with communications solutions. It understands how to use and demonstrate TDS products and seeks sales opportunities while educating the customer.

Products & services include Local Service, Central Office Services, Structured Cabling, MAC (Moves, Adds and Changes), Voice Mail, Audio and/or Video Conferencing, and Non‑regulated CPE.

Location requirements:
Due to in‑field support and on‑call requirements, the individual selected for this position must reside within a 30‑minute driving distance from the New London, MN warehouse at 7901 Chapin Dr NE – New London, MN 56273, the Monticello, MN warehouse at 316 Pine Street – Monticello, MN 55362, or the Winsted, MN warehouse at 171 2nd St South – Winsted, MN 55395.

This position can be hired as a Field Service Technician (Requisition ‑29441), Field Service Technician‑Network (Requisition ‑29442), or Field Service Technician‑Network Specialist (Requisition ‑29443) depending on the skill level.

• Installs, troubleshoots, tests, splices, repairs, and maintains telephone equipment, general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities, and other TDS products for new and existing customers.
• Installs, configures, maintains, and repairs PBX, Key Systems, Centrex Systems, business systems, fiber terminals, POTS, ISDN, DSL, T-1s, and DS3s. Identifies location of defective cable using various test equipment and repairs buried, aerial, and customer cable. Locates cable and fiber in response to customer requests and construction needs. Performs pole climbing and operates construction equipment. Marks company underground and buried facilities.
  
  Keeps orderly log of all locate requests.
• Installs, troubleshoots, tests, repairs, and maintains central office equipment including switch, operating software, and auxiliary equipment. Provides backup to the switch, voicemail, fiber optic terminals, etc. Updates manuals and provides functional support.
• Provides advanced troubleshooting support techniques and corrections. Responds to trouble dispatches.
• Provides high‑level support for enhancing and maintaining record systems (cross connects, line groups, network elements).
• Provides excellent customer service and proactively educates and sells TDS products and services.
• Performs project management for the installation of systems and related requested functions.

• 2+ years technical telecommunications experience or current/prior…