UC Program Technician II - Customer Service - Limited Service

Overview

The Vermont Department of Labor is seeking a Program Technician II to provide customer service assistance in the unemployment call center. The Unemployment Insurance Customer Service Representatives provide specialized, professional level work involving interviewing of claimants by telephone for unemployment benefits. Duties include conducting initial and subsequent assessment of individual needs; persuading claimants to accept referrals to Career Resource Centers for reemployment services;

investigation and resolution of eligibility issues and applies adjustments to individual cases as needed. Employees in this class may train new staff and may be assigned independent projects in special program claims work including, but not limited to unemployment compensation for former service personnel, unemployment compensation for Federal employees, combined wage claims, short term compensation claims, Trade Readjustment Act and disaster unemployment assistance.

Customer Service Representatives must be able to work in stressful and sometimes emotional situations and treat the public with sensitivity, fairness, and tact.

As of July 12, 2026, the step 1 rate for pay grade 20 will be $23.75 per hour and the step 15 rate will be $36.88 per hour.

Who May