Bankruptcy Team Lead Specialist

The Bankruptcy Team Lead will be responsible for monitoring residential mortgage loans in the Bankruptcy process to minimize potential losses and preserve the lien-holder’s interests. They oversee the assigned team’s performance, workflow and timeline achievement, ensuring adherence to investor timelines and company policies, as well as applicable U.S. state and federal laws.

Target pay range: $25.00-$29.00 an hour.

• Provides training, creates and updates policy & procedures, and reviews control reports to ensure overall quality and performance of the bankruptcy processes.
• Handles escalated calls from borrowers and attorneys that call for inquiries to the bankruptcy department.
• Works with management on several projects and coordinates efforts with project management as well as IT related to the bankruptcy processes.
• Manages litigated and escalated bankruptcy files and provides management with recommendations and solutions.
• Conducts informal and formal training sessions with staff on the bankruptcy processes.
• Identifies process gaps within the bankruptcy processes, makes recommendations for continuous improvement, and implements solutions approved by management.
• Functions as the trainer within the department and provides training on multiple bankruptcy processes.
• Might have signing authority to sign bankruptcy documents on behalf of the company.
• Receives and processes bankruptcy documents throughout all bankruptcy processes and creates and orders documents required within the bankruptcy process.
• Audits, reviews, and completes the set‑up bankruptcy filings process, motions for relief, proof of claims, transfer of claims, reaffirmations, notice of final cures, post‑petition fee notices, payment change notices, and the closing process for accuracy and thoroughness, coordinating corrections as necessary on any bankruptcy chapters.
• Handles documentation or analysis processes for the set‑up bankruptcy filings, motions for relief, proof of claims, transfer of claims, reaffirmations, notice of final cures, post‑petition fee notices, payment change notices, and the closing process.
• Verifies/researches borrower payment history and resolves payment posting discrepancies (i.e., ledger balancing).
• Handles verification of borrower payment histories and resolves payment posting discrepancies.
• Gathers and uploads documents such as assignments of mortgages, deeds, notes, and other documents required for filing actions within the bankruptcy.
• Receives and responds to incoming calls from borrowers, bankruptcy attorneys and/or other interested parties regarding residential mortgage accounts in the bankruptcy process.
• Responds to inquiries from internal departments regarding bankruptcy‑related issues and handles highly escalated inquiries.
• Provides management with recommended solutions to bankruptcy agreements or disputes.
• Handles more complex tasks and manual calculations of figures such as motions for relief and proof of claim figures.
• Performs other duties and special projects as assigned.

• High school diploma or equivalent work experience; some college preferred.
• Five plus years’ experience in a bankruptcy role in the banking, finance, or mortgage industry.
• One year or more in a senior or lead bankruptcy role or project management.
• Intermediate math skills to calculate motions for relief and proof of claim figures.

• Comprehensive healthcare plans for you and your family, plus a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll have the opportunity to work with friends (and get some extra cash in your pocket!).
• Educational reimbursement.
• Carrington Charitable Foundation contributes to the community through various causes. For more information about the foundation and the organizations and programs it supports through specific fundraising efforts, please visit: carringtoncf.org.

Carrington is an equal‑opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability, or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.