Tax Analyst ; Front Desk​/Reception & Taxpayer Services

Select how often (in days) to receive an alert:
Create Alert

Final date to receive applications Date: 08/02/2026

Department:
Taxes

Location:

Montpelier, VT, US

Position Type:
Permanent

Schedule Type:
Full Time

Minimum Salary: $23.75

Maximum Salary: $36.88

Looking for a career with purpose on a collaborative team? At the Department of Taxes, we invest in your growth and challenge you to solve meaningful problems. Every day, you will help Vermonters, develop professional skills, and work alongside committed colleagues. If you are passionate about public service, we want to hear from you!

Whether you are beginning your career or bringing experience from another field, you will find opportunities to learn, grow, and build a long‑term career in public service. In addition to meaningful work, you will enjoy stability, excellent benefits, and professional development opportunities—and room to grow professionally and personally—which come from a career in Vermont state government.

We help Vermonters understand and meet their tax responsibilities while delivering exceptional public service. Every interaction is an opportunity to solve problems, build trust, and make government work better for the people we serve.

• Provide in person customer service and front‑desk reception at our Montpelier office.
• Assist taxpayers by phone and email; triage inquiries and route as needed.
• Review tax returns for accuracy, correct errors, and request additional information when required.
• Collaborate with teammates and other state agencies/municipal partners to meet deadlines and service‑level expectations.
• Support special projects and help maintain efficient workflow processes.

• Experience in business, finance, or fiscal duties and strong customer service skills.
• Knowledge of Vermont/local government is helpful.
• Excellent written and verbal communication skills; ability to explain complex topics to diverse audiences with patience and clarity.
• Organized, detail‑oriented, and eager to learn new systems and processes.
• Must be comfortable working at a front desk, handling phones, and responding to email inquiries.

• Full‑time, in‑office position located in the Montpelier main office reception area.
• Reliable personal transportation to the Montpelier office is required.
• Ability to handle confidential taxpayer information with discretion and professionalism.

No prior tax experience? That’s okay. Experience with taxes, accounting, finance, customer service, or government is helpful but not required. We provide the training needed to help you succeed. Come join a team that values collaboration, integrity, continuous learning, and public service! If you are looking for meaningful work where you can make a difference every day while building valuable skills, we highly encourage you to apply.

Candidates must agree to be fingerprinted and pass a background check to be eligible for this position, which will involve access to sensitive federal tax information. Background checks are required by the Internal Revenue Service and are authorized under Vermont law. 3 V.S.A. § 241. In accordance with VDT Standard Operating Procedure 2018‑01, Background Investigations, Vermont and national criminal record checks will be conducted on all candidates.

Candidates will have the right to withdraw their application before fingerprinting or a background check is conducted. We value diverse teams and are committed to creating a community of inclusions.

This position, Tax Analyst I (Front Desk/Reception & Taxpayer Services) (Job

Requisition #55411), is open to all State employees and external applicants.

Please note:

This position is being recruited at multiple levels. If you would like to be considered for more than one level, you MUST apply to the specific Job Requisition. Resumes will not be accepted via e‑mail. You must apply online to be considered. Please note that multiple positions in the same work location may be filled from this job posting. Duties are performed in a standard office setting.

Work volume…